DC Technician Manager

TN Italy; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Microsoft Data Center Technician Manager to lead a dedicated team in a dynamic and mission-critical environment. This role emphasizes empowerment, accountability, and a positive team culture while ensuring compliance with service standards. The successful candidate will have the opportunity to drive performance, support technician development, and contribute to a culture of safety and excellence. Join a forward-thinking organization committed to innovation and professional growth, where your leadership can make a significant impact.

Servizi

Healthcare

Education Benefits

Parental Leave

Networking Opportunities

Competenze

• Significant experience managing IT teams and supporting IT equipment.
• Ability to meet security screening requirements for the role.

Mansioni

• Lead and empower a team of technicians to ensure compliance and quality.
• Train technicians on installation and quality check procedures.

Conoscenze

IT Equipment Support

Team Management

Technical Training

Safety Compliance

Formazione

High School Diploma

Associate Degree in Computer Science

Strumenti

ITIL Foundation

CompTIA Certifications

Microsoft Certified Professional

Descrizione del lavoro

Overview

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Qualifications

Required Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, significant experience supporting IT equipment or related technology, or related experience working with technical teams.
• As a senior candidate, significant experience directing, supervising, or managing others is required.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These include, but are not limited to, the following:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications (not required but advantageous):

• Associate degree in Computer Science or related field and/or equivalent work experience.
• Significant years experience supporting IT equipment or related technology.
• Experience working in a 24x7x365 mission-critical data center environment.
• Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
• Experience leading diverse technical or IT teams of up to ten employees.

Responsibilities

• Deliver success through empowerment and accountability by modeling, coaching, and caring while promoting a positive team culture.
• Ensure data center service compliance and quality.
• Guide and hold team accountable for compliance with policies, procedures, deadlines, and service-change policies.
• Train technicians on installation, deployment, replacement, and quality check procedures.
• Verify quality checks are performed correctly and take corrective actions as needed.
• Escalate and follow up on issues, sharing knowledge with relevant teams.
• Review process changes for impact on service and communicate with stakeholders.
• Lead team meetings, prioritize work, and adapt to changing circumstances.
• Complete safety training, conduct safety briefings, and participate in safety committees.
• Ensure safety procedures are followed by technicians and vendors.
• Promote safety culture and empower technicians to report concerns.
• Take pride and accountability for service quality and customer experience.

Benefits and perks vary by country and employment type, including healthcare, education, discounts, savings, parental leave, time off, giving programs, and networking opportunities.

Additional note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Please check our blog for more information. Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.