Datacenter RUN Technician

JR Italy; Varese; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated DC IT/RUN Maintenance Technician to join their dynamic team. In this pivotal role, you will ensure the seamless operation of data center infrastructure, focusing on equipment installation and maintenance. Your responsibilities will include troubleshooting technical issues, optimizing server racks, and maintaining excellent customer relations. This position offers an exciting opportunity to work in a fast-paced environment while contributing to continuous improvement initiatives. If you have a passion for IT and a proactive attitude, this role is perfect for you.

Competenze

• 2+ years of experience in a similar role.
• Experience building and maintaining computers.

Mansioni

• Ensure proper functioning of data center infrastructure.
• Troubleshoot technical issues related to networks and servers.
• Maintain good customer relations and ensure satisfaction.

Conoscenze

IT and computer hardware interest

Maintenance procedures understanding

Problem-solving skills

Communication skills

Basic networking knowledge

Attention to detail

Formazione

High school diploma or equivalent

Descrizione del lavoro

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About the Company: Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

About the Role: As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT/RUN maintenance Technician ensures the proper functioning of the data center infrastructure by securing equipment installation and maintenance, which guarantees the equipment’s continuity of service. The role requires working on-call on a rotational basis.

Responsibilities:

• Contribute to datacenter systems architecture and provide 1st level support
• Optimize racks for new servers
• Connect power and network cables within server and network racks
• Wire incoming cables and networks within racks according to wiring schemes
• Install or uninstall servers as directed by the DC Team Leader and operational plans
• Assemble and install computer hardware, including upgrading and updating servers
• Adhere to health and safety regulations and standards
• Escalate incident tickets to Level 2 support when necessary
• Respond to monitoring alerts or customer tickets by performing interventions on equipment
• Upgrade servers by replacing obsolete components
• Perform curative maintenance on delivered servers
• Troubleshoot technical issues related to networks and servers
• Maintain cabling systems
• Replace failed networking devices within racks
• Implement solutions to resolve server environment issues
• Monitor and analyze server performance to ensure proper functioning
• Use appropriate tools and keep asset databases updated, including stock, assets, and status
• Assist team members with maintenance tasks within the data center
• Coordinate activities with all 24/7 teams and help improve customer relations
• Contribute to continuous improvement initiatives within the department, aligned with quality management standards
• Maintain good customer relations and ensure customer satisfaction daily
• Share information among maintenance agents and report to the Team Leader
• Follow schedules and targets set by the Team Leader

Qualifications:

• High school diploma or equivalent in electronics, IT, or maintenance
• At least 2 years of experience in a similar role
• Experience building and maintaining computers

Required Skills:

• Strong interest in IT and computer hardware
• Understanding of maintenance procedures and techniques
• Physically capable and flexible to work weekends, holidays, and evenings
• Effective problem-solving skills
• Excellent communication skills and a team-oriented attitude
• Organized, autonomous, and adaptable
• Basic networking knowledge
• Ability to prioritize tasks and stay organized
• Customer-focused mindset
• Attention to detail and solutions-oriented approach
• Positive, energetic, and proactive attitude

Preferred Skills: Not specified

Pay range and compensation package: Not specified

Equal Opportunity Statement: We are committed to fostering diversity and inclusivity in our workplace.