Data-Driven Network Strategy & Performance Analyst

Amazon Inc.; Asti; Ibrido; EUR 71.000 - 86.000; Tempo pieno

Descrizione del lavoro

Amazon.com Services LLC in Seattle, WA seeks a Business Analyst in Network Strategy and Performance to own processes and analytics shaping how Amazon serves customers globally.

You will be an analytical problem solver, operating independently to deliver an exceptional customer experience with minimal guidance, and you will operationalize staffing plans with cross-functional teams across site Operations, planning, training, and finance.

Competenze

• 1+ years of tax, finance or a related analytical field experience.
• 2+ years of complex Excel VBA macros writing experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL

Mansioni

• Create and accurately maintain CSA shift schedules ensuring shifts are optimally planned to meet the sites short term forecast requirements and Service Levels (SL).
• Monitor actual staffing levels against planned staffing and take the relevant corrective actions as required improve SL.
• Effectively plan and monitor CSA adherence to assigned schedule, including productive and non-productive activities.
• Work closely with mid to senior-level leaders across core teams to identify and mitigate emerging risks and assists in creating mitigation plans for staffing corrections and SL recovery.
• Responsible for coordinating site-staffing needs including reporting and analysis of site headcount numbers as per staffing plan.
• Understanding and monitor symptoms of CSA burnout, detecting the metrics that can signal these symptoms and assist in implementing interventions to eliminate outlier experiences.
• Responsible to coordinate various cross-training, new-hires, and management of network and site-wide shift rotation processes as per business need.
• Create work schedules for associates, identifies and proactively resolves headcount deficiencies and overages.
• Investigate defects and operational anomalies to identify systemic drivers (system-related, behavioral, or shared responsibility), not just symptoms. Highlight and communicate metrics impacting the operation that could impact service levels, customer experience, and business process.
• Build and maintain validation checks, dashboards, and automated alerts to catch defects early — before they impact customers or operations.
• Independently apply AI tools (e.g., Amazon Q, generative AI assistants, AgentZ) to accelerate analytical workflows, identifying opportunities to improve speed and quality of outputs.
• Apply AI tools to develop automation for repetitive tasks within your workstream, demonstrating measurable productivity improvement.

Conoscenze

Analytical thinking

Data analytics

Formazione

Bachelor's degree or equivalent

Strumenti

SQL

ETL

Excel VBA

Descrizione del lavoro

Amazon.com Services LLC in Seattle, WA seeks a Business Analyst in Network Strategy and Performance to own processes and analytics shaping how Amazon serves customers globally.

You will be an analytical problem solver, operating independently to deliver an exceptional customer experience with minimal guidance, and you will operationalize staffing plans with cross-functional teams across site Operations, planning, training, and finance.