Data Center IT Technician (AWS)

Amazon; Rho; In loco; EUR 27.000 - 33.000; Tempo pieno

Descrizione del lavoro

Amazon Data Services Italy S.R.L. is hiring Data Center Technicians for the Data Center Operations team. This 100% onsite role covers hardware, fiber, networking, and related issues across AWS data centers in Italy, with rotating shifts and a strong safety culture.

The base gross annual salary is 30,100 EUR for full-time work, with potential increments based on skills and experience. You will serve as a primary resolver for the DCO group, troubleshooting and resolving infrastructure problems and

Competenze

• IT hardware troubleshooting experience.
• Formal education/training in IT-related field.
• Good command of English in an international environment.

Mansioni

• Diagnose and repair hardware and network issues in data centers.
• Troubleshoot incidents within SLAs and perform root cause analysis.
• Handle manual handling of equipment and work across rotating shifts including weekends.

Conoscenze

IT hardware troubleshooting

English proficiency

Formazione

IT-related education

Diploma in IT or equivalent

Descrizione del lavoro

Job ID: 10463374 | Amazon Data Services Italy S.R.L.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key job responsibilities

• SHIFT WORK

  Some of the roles within this organization are shift-based hence readiness & availability to work rotating shifts is required for this position.

• SAFETY

  Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

• DATA CENTER OPERATIONS (DCO)

  This position involves:

  • Diagnosing hardware and network problems followed by physical repairs
  • Troubleshooting events within internal Service Level Agreements (SLAs)
  • Performing root cause analysis of equipment failures
  • Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
  • Possibility to work rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment

Local travel may be required up to 10% of the time. A valid in Italy driving license is required as Data Centers may not have any public transportation available nearby.

Location Requirements

Our data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid EU driving license is required for this role.

Work Schedule

This is a 100% onsite in-person position due to the hands-on nature of managing mission-critical infrastructure.

The applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 5 or above, depending on the candidate’s skills, competences and experience.

The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include further pay components where applicable.

Your recruiting team will share final salary, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Italy - 30,100.00 EUR gross annually

About the team

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• IT hardware troubleshooting related experience
• Completed formal education/apprenticeship or training in IT related field
• Good command of English as it's an international environment. All job interaction and recruitment process will be in English
• Valid in Italy driving license
• Availability to work in rotational shifts

Preferred Qualifications

• Diploma or equivalent formal qualification in IT related field
• Basic knowledge of Linux and experience with network protocols and in Data Center

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include further pay components where applicable.

Your recruiting team will share final salary, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.