CYS - GCAP Joint Venture Headquarters - Experience Senior Manager

Experteer Italy; Roma; Ibrido; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A global industrial group is seeking an Experience Senior Manager for its GCAP HQ in Reading, UK. The role entails leading digital experience strategies for employee and customer solutions. Candidates should have proven experience in UX/UI design and strong leadership skills. The position offers a chance to manage a team and drive digital transformation while working in a hybrid environment.

Competenze

• Proven experience in UX/UI design, service design, or digital product design at a senior level.
• Strong leadership skills, managing and developing design teams.
• Deep understanding of accessibility, usability, and data-driven design approaches.

Mansioni

• Define and implement a unified digital experience strategy.
• Lead and mentor the team to ensure quality across all digital touchpoints.
• Conduct user research and usability testing to meet user needs.

Conoscenze

UX/UI design

Leadership

Collaboration

Data-driven design

User research

Formazione

Relevant IT or business degree

Strumenti

Figma

Sketch

Microsoft Office

Descrizione del lavoro

Job Description:
Leonardo is a global industrial group, among the main global players in Aerospace, Defence and Security that realises multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the UK, Poland and the US. It also operates in 150 countries through subsidiaries, joint ventures and investments. A key player in major international strategic programmes, it is a technological and industrial partner of governments, defence administrations, institutions and companies.
Within the GCAP Joint Venture, in the GCAP Technical Leadership UO, we are looking for a Experience Senior Manager for GCAP HQ in Reading (UK).
The Experience Senior Manager leads the digital experience strategy for both employee and customer solutions (product & platform) within the JV. Reporting to the Head of Technology Strategy & Enterprise Architecture, they oversee a team responsible for delivering intuitive, user-friendly digital solutions that enhance productivity, engagement, and satisfaction. This role requires strong leadership, collaboration, and a user-centred approach to drive digital transformation.
Key Capability Accountabilities and Objectives
* Digital Experience Strategy and Leadership: Define and implement a unified digital experience strategy for employee and customer-facing solutions.
* Team management: Lead and mentor the Employee Experience Manager and Customer Experience Manager, ensuring consistency and quality across all digital touchpoints.
* Collaboration and stakeholder engagement: Work with product managers, developers, and senior leadership to align design solutions with business and technology goals.
* User research and data-driven design: Oversee research, usability testing, and data analysis to ensure designs meet user needs and drive measurable improvements.
* Champion best practices and implement design standards: Champion best practices in UX/UI, accessibility, and digital design, ensuring alignment with enterprise architecture principles and emerging technologies.
Seniority:
Senior (5-10 anni).
Essential Skills, Experience and Qualifications:
* Relevant IT or business degree or demonstrable experience.
* Proven experience in UX/UI design, service design, or digital product design at a senior level.
* Strong leadership skills, with experience managing and developing design teams.
* Expertise in design tools (Figma, Sketch) and UX research methodologies.
* Ability to work with development teams, product managers, and senior stakeholders.
* Deep understanding of accessibility, usability, and data-driven design approaches.
* Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint).
* Strong verbal and written communication skills.
* High ethical standards when handling confidential information.
Desiderable Skills, Experience and Qualifications:
* Applicable technology certifications, project management qualifications, or demonstrable experience.
* Evidence of continuous professional development.
* Experience in enterprise software or large-scale customer experience design.
* Knowledge of Agile methodologies, front-end technologies, and enterprise architecture principles.
* Background in engineering, industrial, or other technical environments.
Language Skills: English C1.
Citizenship: Italian.
Seniority:
Senior
Primary Location:
IT - Roma - Via Laurentina
Additional Locations:
IT - Catania, IT - Chieti Scalo, IT - Genova - Fiumara
Contract Type:
Permanent
Hybrid Working:
Hybrid