CX Specialist - Italy

Medit; Rimini; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join MEDIT as a CX Specialist where you'll leverage your expertise to enhance customer experiences with cutting-edge 3D digital solutions in dentistry. You'll provide technical support, visit clinics, and ensure customer satisfaction through exceptional service and product knowledge. Proficiency in Italian and English is essential for this role, aimed at fostering collaborative workflows in digital dentistry.

Competenze

• 3+ years of experience in customer service within dental or digital healthcare.
• Strong understanding of dental workflows and technology.
• Native in Italian and fluent in English.

Mansioni

• Provide technical customer support via ticketing systems, email, live chat, and phone.
• Guide customers on using MEDIT’s 3D scanners and software.
• Visit dealers and clinics to provide on-the-ground support.

Conoscenze

Customer service

Technical support

Communication

Collaboration

Strumenti

SAP

Descrizione del lavoro

Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!

MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over 47,000 units installed across 101 countries, MEDIT is moving towards becoming the most innovative pioneer in digital dentistry.

CX Specialist Responsibilities:

• Provide technical customer support via regional ticketing systems, email, live chat, and phone.
• Guide customers on the use of MEDIT’s 3D scanners and software to maximize satisfaction.
• Manage all customer interactions professionally within response time standards.
• Visit dealers and clinics across the region to provide on-the-ground support.
• Support dental shows by offering expertise and assistance.
• Create and update troubleshooting guides for the Help Center.
• Engage with customers on social media platforms, responding in both English and Italian.
• Collaborate with a diverse team to share insights and improve customer service processes.

Requirements:

• At least 3 years of customer service experience in dental or digital healthcare industries.
• Strong understanding of dental workflows and technology.
• Native in Italian and fluent in English.
• Eligible to travel abroad.

Preferred Qualifications:

• Relevant industry work experience.
• Proficiency in SAP.

Additional Information:

Work Location: [Specify location if available]

Required Documents: [Specify if available]

Selection Process:

1. CV Screening
2. Screening Call
3. First Interview
4. Second Interview
5. Salary Negotiation

Onboarding:

If you do not have a resume, you may download the MEDIT resume template below.

This position is screened on a rolling basis and may close once filled.

Any false information in the resume may lead to termination of employment.

Job Reference: J-18808-Ljbffr