CX Specialist - Italy

Fulfill Your Potential at MEDIT – a Leader in 3D Digital Solution!

MEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology. MEDIT also develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over 47,000 units installed across 101 countries, MEDIT is moving towards becoming the most innovative pioneer in digital dentistry.

Please visit www.medit.com to find out more about our vision.

[Position]

About The Role:

The CX Specialist involves providing technical and customer support for MEDIT products, attending events, updating support materials, and interacting with customers online and in person. Strong communication skills, bilingual proficiency (English and Italian), and the ability to travel are key requirements.

[Responsibilities]

• Provide technical customer support via regional ticketing systems, email, live chat, and phone
• Provide guidance on the use of MEDIT’s 3D scanners and software to maximize customer satisfaction
• Ensure all customer interactions are managed professionally and within the specified response time
• On-the-ground support by visiting dealers and clinics across the region
• Contribute to Dental Shows by offering expertise and support
• Create and update the Help Center’s troubleshooting guides
• Engage with customers on social media platforms, responding to inquiries and comments in both English and Italian
• Collaborate with a diverse team, sharing insights and driving improvements in customer service processes

[Requirements]

• 3+ years of customer service experience in dental/digital healthcare industries
• Strong understanding of dental workflows and technology
• Native in Italian and Fluent in English
• Eligible to travel abroad

[Preferred]

• Work experience in relevant industries
• Proficient in SAP

[Work Location]

[Required Documents]

[Selection Process]

CV Screening > Screening Call > 1st Interview > 2nd Interview > Salary Negotiation > Onboard

Job Application

The following position is screened on a rolling basis and may close once the position is filled.