Customer Technical Support Coordinator - Italy

Beckman Coulter Diagnostics; Cassina de' Pecchi; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics company in Italy seeks a Customer Technical Support Coordinator to manage service dispatching and logistics. The ideal candidate will have 2-3 years of experience in a related role and possess excellent organizational and communication skills. This role requires a high school diploma; a degree in Logistics or Business Administration is preferred. The position is on-site in Cassina de' Pecchi and involves coordinating service delivery to ensure customer satisfaction.

Competenze

• Minimum of 2-3 years of experience in dispatching or logistics.
• Strong organizational skills to manage multiple tasks.
• Ability to communicate effectively with different stakeholders.

Mansioni

• Prioritize and schedule dispatch of field service resources.
• Coordinate transportation and delivery of diagnostic equipment.
• Maintain clear communication with managers and technicians.

Conoscenze

Organizational skills

Time-management skills

Communication skills

Formazione

High school diploma or equivalent

Degree in Logistics or Business Administration

Descrizione del lavoro

Customer Technical Support Coordinator - Italy

At Beckman Coulter Diagnostics, we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward for more than 80 years. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

The Customer Technical Support Coordinator is responsible for coordinating the dispatching of service technicians, managing logistics, and ensuring timely and efficient service delivery to our customers. This position is part of the Customer Care Organisation located in Italy and will be onsite.

You will be a part of the Customer Technical Support Organisation and report to the Italy Customer Support Manager responsible for managing all elements of the call centre and subsequent field resource activities to meet customers expectations.

In This Role, You Will Have The Opportunity To

• Prioritize and schedule/ dispatch field service resources based on availability, skill set, and geographic location.
• Coordinate the transportation and delivery of diagnostic equipment and parts to service locations in line with established processes ensuring that all necessary tools, parts, and documentation are available for service technicians before dispatch.
• Maintain clear and effective communication with managers, service technicians, customers, and internal departments.

The Essential Requirements Of The Job Include

• High school diploma or equivalent; a degree in Logistics, Business Administration, or a related field is preferred.
• Minimum of 2-3 years of experience in a dispatching, logistics, or customer service role, preferably within the diagnostics or healthcare industry.
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.

It Would Be a Plus If You

• Speak European languages, at least Italian and English plus another.
• This role will be an onsite role.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment.