Customer Support SW Engineer

Experteer Italy; Cernusco sul Naviglio; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa cerca un ingegnere Hot-Line per fornire supporto tecnico ai clienti in tutta Europa. Questa posizione offre l'opportunità di lavorare in un ambiente dinamico e di contribuire alla massimizzazione della soddisfazione del cliente attraverso la risoluzione dei problemi e l'analisi delle cause. Il candidato ideale avrà almeno due anni di esperienza, conoscenze in programmazione e un forte orientamento al cliente. Un'opportunità unica per crescere professionalmente e affrontare sfide stimolanti in un settore all'avanguardia.

Servizi

Sviluppo di carriera

Compensazione e benefici competitivi

Trasparenza retributiva

Opportunità globali

Competenze

• Minimo 2 anni di esperienza in un ruolo simile.
• Conoscenza della programmazione SW e dei sistemi operativi in tempo reale.

Mansioni

• Troubleshooting e analisi delle prestazioni del sistema.
• Supporto ai clienti critici durante la fase di ramp-up.

Conoscenze

Troubleshooting

Problem-solving methodology

SW programming (C/C++)

Real time OS

Electrical and mechanical drawings

Health and Safety awareness

Microsoft Office

PLC Programming

Siemens TIA Portal

Electrical/Mechanical/Control knowledge

Descrizione del lavoro

Dematic is looking for a talented Hot-Line Engineer, to be hired with a permanent contract, for its premises in Cernusco Sul Naviglio. He/She will cover SLA in terms of Service Support for all Dematic Italy circular sorter installed base mainly on Europe Level and partially on Global level and will maximize Customer Satisfaction by Troubleshooting and RCA, reporting in the most effective and efficient way.

What we offer:

• Career Development
• Competitive Compensation And Benefits
• Pay Transparency
• Global Opportunities

Tasks and Qualifications:

The Support Service Engineer is going to work on:

• Troubleshooting related to Dematic Italy Sorter Installed Base
• Root Cause Analysis
• Feedback to customers through failure report and follow up of failures
• Monitoring and analysis of system performance and reliability
• Finding and development of improvements
• Monitoring and mapping the sites
• Predictive Maintenance
• According to the indication of CoE team leaders to prepare software changes
• Support CoE engineers when requested
• Prepare and monitor sorter statistics on live system
• Provide support to specific critical customers during ramp-up phase
• Provide 24h support for CS
• Provide customer recommendations in terms of Maintenance
• Check customer satisfaction

Who are we looking for?
A candidate with the following features:

• Minimum of 2 years of experience in similar role
• Experience on troubleshooting and problem-solving methodology
• Availability to work on shifts
• Knowledge on SW programming (C/C++ software experience)
• Knowledge on real time OS
• Ability to read electrical and mechanical drawings
• Health and Safety awareness
• Knowledge of Microsoft Office package
• PLC Programmer & Siemens TIA Portal
• Electrical/Mechanical/Control knowledge in Industrial environment

Summary

• Location: Cernusco sul Naviglio, Italy
• Type: Full time