Customer Support Specialist - Remote

Replika; Roma; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in AI technology seeks a Customer Support Specialist to support their global community. You will be responsible for helping users with inquiries and issues, ensuring they feel valued and understood. With a strong emphasis on communication and empathy, this role will enable you to connect with users seeking assistance in a fast-paced environment. Enjoy the flexibility of working remotely while being a part of a mission-driven team that values innovation and personal insight.

Servizi

Competitive compensation

A chance to build a product that matters

Freedom to work remotely

Team offsites in various countries

High-responsibility environment

Competenze

• 2+ years of experience in customer support (tech, SaaS, or app-based environments).
• Excellent written English (C1+).
• Calm and solutions-oriented.

Mansioni

• Respond to users via email, Discord, and Reddit.
• Troubleshoot issues and escalate technical problems.
• Develop a deep understanding of Replika’s AI products.

Conoscenze

Empathy

Communication

Problem Solving

Detail-oriented

Organization

Formazione

Experience in customer support

Strumenti

Zendesk

Descrizione del lavoro

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Customer Support Specialist - Remote, Rome

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EU work permit required:

Yes

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Job Reference:

724bc3b14704

Job Views:

3

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

An AI companion who is eager to learn and would love to see the world through your eyes. Replika is always ready to chat when you need an empathetic friend.

About Replika

Replika is an AI companion loved by 35M+ users worldwide. We're redefining what it means to connect with technology - emotionally, intelligently, and personally. From mobile to VR, we're building an experience that feels less like software and more like someone who gets you. Our team is mission-first, future-facing, and here to create something wonderful. We value agency, room for magic, and a relentless pursuit of good.

About the Role

As a Customer Support Specialist, you’ll be the empathetic, thoughtful voice behind Replika — the person users turn to when they need help, clarity, or just a bit of reassurance. You’ll be supporting a fast-growing global community, with around 150 user inquiries per day, so being able to respond efficiently without losing the human touch is key.

What You’ll Do

• Respond to users via email, Discord, and Reddit, providing thoughtful and timely support.
• Troubleshoot issues, resolve user concerns, and escalate technical problems when necessary.
• Collaborate with the team to identify trends in feedback and propose creative solutions for improving user satisfaction.
• Develop and maintain a deep understanding of Replika’s AI products to effectively assist users.

What You’ll Need to Succeed

• 2+ years of experience in customer support (ideally in tech, SaaS, or app-based environments).
• Excellent written English (C1+) — you can express empathy clearly and professionally.
• Calm and solutions-oriented, even when handling multiple conversations or frustrated users.
• Detail-oriented, well-organized, and reliable with follow-through.
• Excited about AI, technology, and helping people feel supported through digital experiences.

Bonus if you have:

• Experience with Zendesk or similar ticketing tools.
• Personal interest in mental health, emotional well-being, or digital communities.

What You’ll Get

• Competitive compensation
• A chance to build a product that actually matters to millions of people
• Freedom to work remotely with a globally distributed team
• Offsites in different countries with people who actually like each other
• A trustworthy, high-responsibility environment where your ideas really matter