Customer Support Specialist Level 1

M-CUBE SPA; Trieste/Trst; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading digital engagement solutions company in Trieste is seeking a Customer Service Representative for a temporary, full-time role. The ideal candidate has strong English skills, proficiency in MS Office, and can handle product exchange logistics while updating customer statuses. Benefits include a salary aligned with market conditions, meal vouchers, and remote work options. Experience in customer service is preferred.

Servizi

Meal vouchers

Employee discounts

Remote work

Competenze

• Experience in customer service preferred.
• Ability to diagnose technical problems and identify solutions.
• Proficiency in a second language (French) is a plus.

Mansioni

• Handling product exchange logistics.
• Updating internal database with customer statuses.

Conoscenze

English Level C1

Proficiency in MS Office

Excellent communication and interpersonal skills

Autonomous, organized, and stress-resistant

Strumenti

Helpdesk software

GSuite

SSH consoles

VPNs

JSON settings

Descrizione del lavoro

M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions ranging from in-store radio to digital signage, interactivity, and mobile apps. M-Cube develops innovative digital solutions to enhance service, engagement, customer retention, and communication within the retail industry.

Established in 2001, M-Cube has expanded its services to create increasingly personalized customer journeys by integrating online advantages into physical stores. With offices in Italy, the United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China, and Hong Kong, an operational branch in New York, and a global network of partners, M-Cube manages over 50,000 installations worldwide for over 400 brands across sectors such as Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail, and Automotive.

The Job

Your Responsibilities

• Handling product exchange logistics to ensure the shortest possible procedures
• Updating the internal database with modifications or changes to customer statuses

Your Profile

• English Level C1
• Proficiency in MS Office
• Excellent communication and interpersonal skills
• Autonomous, organized, and stress-resistant

Would be a Plus

• Proficiency in a second language (French)
• Previous experience in technical customer service/help desk is an asset
• Ability to diagnose technical problems and identify solutions
• Knowledge of collaborative work software, virtualized environments (CMS, Helpdesk software, GSuite, etc.), SSH consoles, VPNs, and JSON settings
• Knowledge of Audio/Video environments (file formats, streaming formats, connections, encoding)

Our Offer

• A salary aligned with experience and market conditions
• Meal vouchers and employee discounts platform
• The opportunity to work remotely according to the company's hybrid working policy

Workplace

Trieste

Job Types

• Temporary, Full-time

Contract length : 3 months

Contract type : Full-time, Fixed-term

Duration : 3 months

Benefits

• Meal vouchers
• Remote work

Schedule

Monday to Friday

Additional Compensation Types

• 13th and 14th-month salary
• Overtime

Experience

• Customer service experience: 1 year (preferred)

Languages

• English (mandatory)
• French (preferred)