Customer Support Specialist – Korean speaker

MYAPPFREE S.P.A.; Rimini; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading digital advertising company in Italy is seeking an experienced Customer Support Specialist to assist users with questions and issues related to their offers. Candidates should be fluent in English and Korean, have at least 3 years of customer service experience, and a good understanding of the digital advertising industry. This role offers opportunities for growth and a collaborative work environment.

Servizi

Career development budget

Flexible hours

Warm lunch meals

Team-building days

Competenze

• At least 3 years of experience in Customer Service.
• Good knowledge of the digital advertising industry.
• Ability to multitask and work in a fast-paced environment.

Mansioni

• Assist users in understanding various offers available on the offerwall.
• Address and troubleshoot technical errors or issues encountered by users.
• Provide friendly and informative responses to questions and concerns.

Conoscenze

Fluency in English

Fluency in Korean

Customer Service Experience

Problem-solving skills

Active listening skills

Descrizione del lavoro

Who are you?

You are an experienced Customer Support Specialist looking for a new challenge. Your natural talent for communication ensures that customers always feel heard and valued. Thriving in high-paced environments, you excel at problem-solving and turning a negative experience into a positive one.

Who are we?

Myappfree SPA is a leading company in digital advertising, designing the ultimate solutions to address the needs of advertisers and publishers in the industry of Performance App Marketing. We have been awarded 6th and 3rd positions globally on the Appsflyer Performance Index, and ranked in the TOP10 (Italy) and TOP 100 (Europe) for best growing startups by the Financial Times.

What are we gonna do together?

The Customer Support Team plays a crucial role in representing MAF's offerwall service, MyChips. In this role, you will manage our customer support chat and social media channels, assisting customers with questions regarding our offers and resolving occasional errors or issues.

As you become familiar with our products and services, you'll have the opportunity to become an expert in advising and assisting our users. Your mission is to provide exceptional support and leave a lasting positive impression on MyChips users.

Within the Customer Support Team, there is room for growth. You could evolve into the role of Team Leader, guiding support members, or become a Community Manager, actively engaging with our user community to foster connections and enhance their experience.

What will you do?

1. Assist users in understanding and navigating various offers available on the offerwall.
2. Address and troubleshoot technical errors or issues encountered by users.
3. Provide friendly and informative responses to questions and concerns.
4. Document and report recurring technical issues for analysis and improvement.
5. Guide users to self-help resources and FAQs.
6. Collect feedback about user experience with the offerwall service.
7. Share insights and suggestions with the team for continuous improvement.
8. Seek ways to enhance the quality of support provided.

What will you need?

• Fluency in English and Korean.
• At least 3 years of experience in Customer Service.
• Good knowledge of the digital advertising industry.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills.
• Self-motivation, initiative, and high energy.
• Outstanding active listening skills.

Nice to have :

• Experience in the mobile marketing sector.
• Knowledge of rewarded & offerwall advertising platforms.
• Proactive thinking skills — bringing innovative ideas and practical solutions.
• Adaptability — flexible in embracing change and adjusting quickly to new circumstances.

What does it mean working at MAF?

• Our colleagues come from all over the globe, and by joining MAF, you become part of an inclusive environment.
• We support your career development with a budget for training courses or events to keep your skills up-to-date.
• We provide warm lunch meals with options for special dietary needs.
• Flexible hours help you maintain a healthy work-life balance, supported by high-quality equipment.
• Annually, we organize team-building days to foster collaboration and fun.

If you believe you have the skills, passion, and drive to excel in this customer support role, we encourage you to apply. We look forward to getting to know you better and exploring the possibilities of working together to achieve our goals.

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