Customer Support Specialist - Italy (all genders)

TeamViewer GmbH; Vercelli; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join TeamViewer as a Customer Support Specialist in Italy, where you'll assist customers with technical challenges and help shape innovative solutions. This role requires fluency in Italian and English, along with a background in economics or related fields. Enjoy flexible work hours and a range of benefits, all while contributing to a diverse, inclusive work environment.

Servizi

25 days of paid holidays

Competitive salary and benefits package

Special terms for local gyms

Work From Abroad Program for up to 40 days

Regular team events and company-wide celebrations

Hybrid and flexible work hours

Competenze

• Fluency in Italian and English is mandatory.
• Experience with customer engagement preferred.
• Ability to work independently and in a team.

Mansioni

• Support customers with technical and accounting issues.
• Present software solutions via online demonstrations.
• Identify customer needs and forward them to sales.

Conoscenze

Communication

Customer Service

Problem Solving

Technical Skills

Formazione

University degree in economics or relevant field

Descrizione del lavoro

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures, and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Support our existing customers in Italy with their technical and accounting issues over the phone, ticket, and chat.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Identify customer needs and forward such requests to our sales department.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
• Fluency in Italian and English is mandatory.
• Other languages, such as Spanish, Portuguese, and French are a plus.
• Some experience working with customers and/or in sales, e.g., internships.
• Determination, enthusiasm, and willingness to learn.
• Ability to work independently as well as part of a team.
• Strong communication skills and passion for working with people.

What we offer

• Onsite onboarding at our HQ office for an optimal start.
• Contract location: Porto.
• 25 days of paid holidays.
• Competitive salary and benefits package, including performance-based incentives.
• Special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code rules, and frequent all-hands meetings.
• Hybrid and flexible work hours with up to 50% home office.
• Work From Abroad Program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as one of our core values. Join and drive one of our CARE initiatives!

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