Customer Support Specialist - Italy (all genders)

TeamViewer GmbH; Trentino-Alto Adige; Ibrido; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A leading remote connectivity software company is seeking a Customer Support Specialist to assist clients in Italy. This role involves supporting customers with technical issues and demonstrating software solutions. The ideal candidate should have a university degree, fluency in Italian and English, along with strong communication skills. Join a diverse and dynamic team that celebrates innovation and offers a competitive salary and benefits package.

Servizi

25 days of paid holidays

Competitive salary and benefits package

Special terms for local gyms

Access to Corporate Benefits platform

Regular team events and celebrations

Hybrid and flexible work hours

Work From Abroad Program

Competenze

• University degree in economics or relevant vocational education.
• Fluency in Italian and English is mandatory.
• Strong communication skills and passion for working with people.

Mansioni

• Support existing customers in Italy with technical and accounting issues.
• Show software solutions to customers via online demonstrations.
• Identify customer needs and forward requests to sales.

Conoscenze

Communication

Problem Solving

Teamwork

Customer Service

Fluency in Italian

Fluency in English

Formazione

University degree in economics or relevant vocational education

Descrizione del lavoro

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures, and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Support our existing customers in Italy with their technical and accounting issues over the phone, ticket, and chat.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Identify customer needs and forward such requests to our sales department.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

• University degree in economics or other relevant vocational education such as commercial or technical training.
• Fluency in Italian and English is mandatory.
• Knowledge of additional languages, such as Spanish, Portuguese, and French, is a plus.
• Some experience working with customers and / or in sales, e.g., internships.
• Determination, enthusiasm, and willingness to learn.
• Ability to work independently as well as part of a team.
• Strong communication skills and passion for working with people.

What we offer

• Onsite onboarding at our HQ office for an optimal start.
• Contract location : Porto.
• 25 days of paid holidays.
• Competitive salary and benefits package, including performance-based incentives.
• Special terms for local gyms.
• Access to our Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open-door policy, no dress code, and frequent all-hands meetings.
• Hybrid and flexible work hours with up to 50% remote work.
• Work From Abroad Program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as one of our core values. Join and drive our CARE initiatives!

J-18808-Ljbffr

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Customer Support Specialist • WorkFromHome, Trentino-Alto Adige, Italia