Customer Support Specialist - Italy (all genders)

TeamViewer GmbH; Teramo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading software company as a Customer Support Specialist in Italy. You will assist clients with their technical and accounting inquiries while presenting software solutions. The role requires strong communication skills, fluency in Italian and English, and a commitment to customer satisfaction. You will enjoy competitive benefits including flexible work arrangements and professional development opportunities.

Servizi

25 days of paid holidays

Performance-based incentives

Special terms for local gyms

Corporate Benefits platform with many discounts

Regular team events and company-wide celebrations

Hybrid and flexible work time

Work From Abroad Program allowing up to 40 days outside home country

Competenze

• Fluency in Italian and English is mandatory.
• Experience in customer service or sales preferred.
• Strong willingness to learn and adapt.

Mansioni

• Support customers with technical and accounting issues over phone and chat.
• Conduct demonstrations of software solutions.
• Collaborate with sales and support teams to improve customer experiences.

Conoscenze

Communication

Problem Solving

Team Spirit

Independence

Formazione

University degree in economics or relevant vocational education

Descrizione del lavoro

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Support our existing customers in Italy with their technical and accounting issues over the phone, ticket and chat
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Identify customer needs and forward such requests to our sales department
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

Requirements

University degree in the field of economics, or other relevant vocational education such as commercial or technical training

Fluency in Italian and English is mandatory

Other languages, such as Spanish, Portuguese and French are a plus

At least some experience working with customers and / or in sales, e.g. internships

Determination, enthusiasm and willingness to learn

Working independently is just as important to you as team spirit

Strong communication skills and passion for working with people

What we offer

Onsite Onboarding in our HQ office for an optimal start

Contract location would be Porto

25 days of paid holidays

Competitive salary and benefits package, including performance-based incentives.

Special terms for local gyms

Access to Corporate Benefits platform with many discounts

Regular Team events and company-wide celebrations

Open door policy , no dress code rules and frequent all Hands

Hybrid and Flexible work time with up to 50% home office

Work From Abroad Program allowing up to 40 days of work outside your contracting country

We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!

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