Customer Support Specialist - Italy (All Genders)

Buscojobs; Sardegna; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A fast-growing company is looking for a Customer Support Specialist to join their team in Italy. You will assist customers with technical inquiries and demonstrate software solutions, fostering strong relationships and ensuring satisfaction. Ideal candidates have a university degree, fluency in Italian and English, and a passion for helping others. Enjoy competitive pay, generous vacation, and flexible work arrangements including remote opportunities.

Servizi

25 days of paid holidays

Competitive salary and performance incentives

Open door policy and casual dress code

Work From Abroad Program

Access to corporate discounts

Competenze

• Fluency in Italian and English is mandatory.
• Experience in customer service or sales is a plus.
• Strong communication skills and enthusiasm for learning.

Mansioni

• Support existing customers in Italy with technical and accounting issues.
• Demonstrate software solutions to customers.
• Collaborate with the Customer Support team.

Conoscenze

Communication

Problem Solving

Team Collaboration

Formazione

University degree in economics or relevant vocational training

Descrizione del lavoro

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, a leader in remote connectivity software. We leverage cutting-edge technologies such as Augmented Reality and Artificial Intelligence to innovate and shape the future of digitalization.

Our team of over 1,500 employees across different continents, cultures, and disciplines values diversity and fosters a dynamic environment where new ideas thrive.

Become part of our successful team and help us create a world that works better.

Responsibilities

• Support existing customers in Italy with technical and accounting issues via phone, ticket, and chat.
• Demonstrate our software solutions to customers through online presentations, showcasing functionalities that address their IT challenges.
• Identify customer needs and escalate requests to the sales department.
• Collaborate with the Customer Support team to deliver an excellent customer experience.

Requirements

• University degree in economics or relevant vocational training such as commercial or technical education.
• Fluency in Italian and English is mandatory.
• Additional languages like Spanish, Portuguese, or French are a plus.
• Some experience in customer service or sales, such as internships.
• Determination, enthusiasm, and eagerness to learn.
• Ability to work independently and as part of a team.
• Strong communication skills and passion for working with people.

What We Offer

• Onsite onboarding at our HQ for a smooth start.
• Location: Porto.
• 25 days of paid holidays.
• Competitive salary and benefits, including performance incentives.
• Special terms for local gyms.
• Access to corporate discounts via our Benefits platform.
• Regular team events and company celebrations.
• Open door policy, casual dress code, and all-hands meetings.
• Hybrid and flexible work arrangements, including up to 50% remote work.
• Work From Abroad Program: up to 40 days working outside your country.
• We celebrate diversity and encourage participation in our CARE initiatives.

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