Customer Support Specialist - Italy (all genders)

TeamViewer GmbH; Palermo; Ibrido; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A leading remote connectivity software company is seeking a Customer Support Specialist in Italy. The role involves assisting customers with technical and accounting inquiries, showcasing software solutions via online demonstrations, and identifying customer needs. Candidates should possess a university degree in economics, fluency in Italian and English, and strong communication skills. This position offers competitive benefits, including hybrid work options and company celebrations.

Servizi

25 days of paid holidays

Competitive salary

Access to Corporate Benefits platform

Work From Abroad Program

Onsite onboarding at HQ

Competenze

• Fluent in Italian and English, additional languages are a plus.
• Some customer service or sales experience is beneficial.
• Determination and a willingness to learn required.

Mansioni

• Support customers with technical and accounting issues.
• Show software solutions via online demonstrations.
• Identify customer needs and forward requests to sales.

Conoscenze

Fluency in Italian

Fluency in English

Strong communication skills

Ability to work independently

Customer service experience

Formazione

University degree in economics

Relevant vocational education

Descrizione del lavoro

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures, and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Support our existing customers in Italy with their technical and accounting issues over the phone, ticket, and chat.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Identify customer needs and forward such requests to our sales department.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

• University degree in economics or relevant vocational education such as commercial or technical training.
• Fluency in Italian and English is mandatory.
• Additional languages such as Spanish, Portuguese, and French are a plus.
• Some experience working with customers and/or in sales, e.g., internships.
• Determination, enthusiasm, and willingness to learn.
• Ability to work independently and as part of a team.
• Strong communication skills and passion for working with people.

What we offer

• Onsite onboarding at our HQ for an optimal start.
• Contract location: Porto.
• 25 days of paid holidays.
• Competitive salary and benefits, including performance-based incentives.
• Special terms for local gyms.
• Access to our Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open-door policy, no dress code, and frequent all-hands meetings.
• Hybrid and flexible work hours with up to 50% remote work.
• Work From Abroad Program allowing up to 40 days outside your contracting country.
• We celebrate diversity as a core value. Join and drive one of our CARE initiatives!

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