Customer Support Specialist - Italy (all genders)

TeamViewer GmbH; Frosinone; Ibrido; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in remote connectivity software is seeking a Customer Support Specialist to join their team in Italy. This role involves supporting customers with technical issues, demonstrating software solutions, and working closely with the sales team. The ideal candidate will have a relevant degree, fluency in Italian and English, and strong communication skills. The position offers competitive remuneration and benefits, including hybrid working options and a focus on team culture.

Servizi

25 days of paid holidays

Competitive salary and benefits package

Regular team events and celebrations

Hybrid and flexible work hours

Work From Abroad Program

Competenze

• Fluency in Italian and English is mandatory.
• Additional languages such as Spanish, Portuguese, and French are a plus.
• Some experience in customer service or sales.

Mansioni

• Support existing customers in Italy with technical and accounting issues.
• Show software solutions via online demonstrations.
• Identify customer needs and forward requests to sales.

Conoscenze

Communication

Customer Service

Technical Support

Formazione

University degree in economics

Descrizione del lavoro

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures, and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Support our existing customers in Italy with their technical and accounting issues over the phone, ticket, and chat.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Identify customer needs and forward such requests to our sales department.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

• University degree in economics or relevant vocational education such as commercial or technical training.
• Fluency in Italian and English is mandatory.
• Additional languages such as Spanish, Portuguese, and French are a plus.
• Some experience working with customers and/or in sales, e.g., internships.
• Determination, enthusiasm, and willingness to learn.
• Ability to work independently and as part of a team.
• Strong communication skills and passion for working with people.

What we offer

• Onsite onboarding at our HQ office for an optimal start.
• Contract location: Porto.
• 25 days of paid holidays.
• Competitive salary and benefits package, including performance-based incentives.
• Special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code, and frequent all-hands meetings.
• Hybrid and flexible work hours with up to 50% home office.
• Work From Abroad Program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as one of our core values; join and drive one of the c-a-r-e initiatives with us!

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