Customer Support Specialist - Italy (all genders)

TeamViewer GmbH; Firenze; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join TeamViewer as a Customer Support Specialist and be part of a vibrant team where your role will involve supporting customers in Italy with their technical and accounting queries. This position requires a university degree, fluency in Italian and English, and offers a dynamic work environment with diverse benefits, including hybrid work options and open-door policies. Embrace the opportunity to innovate and contribute to a global company dedicated to enhancing remote connectivity.

Servizi

25 days of paid holidays

Competitive salary and benefits package

Gym discounts

Corporate benefits platform access

Regular team events and celebrations

Hybrid and flexible work time

Work From Abroad Program

Competenze

• Degree in economics or relevant vocational education.
• Fluent in Italian and English; other languages are a plus.
• Some customer service or sales experience.

Mansioni

• Support customers with technical and accounting issues via phone and chat.
• Demonstrate software solutions to customers online.
• Identify customer needs and liaise with the sales department.

Conoscenze

Communication

Team Spirit

Customer Orientation

Problem Solving

Formazione

University degree in economics or relevant vocational education

Descrizione del lavoro

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Support our existing customers in Italy with their technical and accounting issues over the phone, ticket and chat
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Identify customer needs and forward such requests to our sales department
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training
• Fluency in Italian and English is mandatory
• Other languages, such as Spanish, Portuguese and French are a plus
• At least some experience working with customers and / or in sales, e.g. internships
• Determination, enthusiasm and willingness to learn
• Working independently is just as important to you as team spirit
• Strong communication skills and passion for working with people

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Contract location would be Porto
• 25 days of paid holidays
• Competitive salary and benefits package, including performance-based incentives.
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy , no dress code rules and frequent all Hands
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!

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