Customer Support Specialist - Italy (all genders)

TeamViewer GmbH; Abruzzo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join TeamViewer as a Customer Support Specialist in Italy. You will support customers with technical and accounting issues, demonstrate software solutions, and collaborate with the sales team. TeamViewer offers an inclusive work environment with a competitive salary, benefits, and the opportunity for hybrid work arrangements.

Servizi

25 days of paid holidays

Competitive salary and benefits package with incentives

Special terms for local gyms

Access to Corporate Benefits platform with discounts

Regular team events and company celebrations

Flexible working hours with up to 50% remote work

Work From Abroad Program allowing up to 40 days outside contracting country

Onsite onboarding at HQ for optimal start

Competenze

• University degree or vocational training in economics, commercial or technical fields.
• Some experience in customer service or sales, e.g., internships.

Mansioni

• Support customers with technical and accounting issues via phone, ticket, and chat.
• Present software solutions through online demonstrations.
• Forward customer requests to the sales department.

Conoscenze

Fluency in Italian

Fluency in English

Strong communication skills

Determination

Enthusiasm

Ability to work independently

Ability to work in a team

Formazione

University degree in economics or relevant vocational education

Descrizione del lavoro

Customer Support Specialist - Italy (all genders)

Porto, PT, 4149-011

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures, and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

• Support our existing customers in Italy with their technical and accounting issues over the phone, ticket, and chat.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Identify customer needs and forward such requests to our sales department.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
• Fluency in Italian and English is mandatory.
• Other languages, such as Spanish, Portuguese, and French, are a plus.
• Some experience working with customers and / or in sales, e.g., internships.
• Determination, enthusiasm, and willingness to learn.
• Ability to work independently as well as part of a team.
• Strong communication skills and passion for working with people.

What we offer

• Onsite onboarding at our HQ office for an optimal start.
• Contract location : Porto.
• 25 days of paid holidays.
• Competitive salary and benefits package, including performance-based incentives.
• Special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code rules, and frequent all-hands meetings.
• Hybrid and flexible work hours with up to 50% home office.
• Work From Abroad Program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as one of our core values. Join and drive one of the c-a-r-e initiatives with us!

J-18808-Ljbffr

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Customer Support Specialist • WorkFromHome, Abruzzo, Italia