Customer Support Specialist (Italian-speaking)

r77 Elitetalent; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global service provider is seeking a Customer Support Specialist to provide professional support to customers in Italian. The ideal candidate will communicate effectively across channels, troubleshoot issues, and maintain detailed records. Previous customer service experience is desirable, and the ability to work remotely is essential.

Competenze

• Native or fluent proficiency in Italian with excellent communication skills.
• Good English for collaboration with international teams.
• Previous experience in customer service is desirable.

Mansioni

• Deliver customer support in Italian via chat, phone, and email.
• Communicate confidently and professionally at all times.
• Troubleshoot and escalate customer issues.

Conoscenze

Fluent Italian

Good English communication

Customer service experience

Professionalism

Adaptability

Descrizione del lavoro

About the Company

The client is a global service provider supporting leading organisations in technology modernisation, experience transformation, and complex problem-solving.

The Role

The Customer Support Specialist (Italian-speaking) will deliver professional support to customers across multiple channels. The role demands clear, confident, and professional communication as well as the ability to work remotely.

Responsibilities

• Deliver customer support in Italian via chat, phone, and email.
• Communicate confidently and professionally at all times.
• Troubleshoot and escalate customer issues as required.
• Maintain accurate and detailed records in CRM systems.
• Support ongoing improvement initiatives within the service team.

Requirements

• Native / fluent proficiency in Italian, with excellent written and spoken communication skills.
• Good English for collaboration with international colleagues.
• Previous customer service / support experience is desirable.
• Professional, confident, and adaptable, with the ability to work remotely.