Customer support specialist (fluent English)

TN Italy; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a Customer Support Specialist to join their dynamic team in Milan. This role emphasizes user satisfaction and requires a proactive approach to problem-solving. As part of a talented and entrepreneurial group, you will have the opportunity to make a significant impact while enjoying exceptional growth prospects. The company offers a competitive salary, equity options, and comprehensive benefits, including flexible hours and remote work opportunities. If you're ready to thrive in a demanding environment and contribute to a high-performing team, this position is perfect for you.

Servizi

Flexible hours

Remote work

Learning support

Health insurance

Relocation assistance

Parental support

Retreats

Competenze

• Strong reasoning ability to solve complex problems with attention to detail.
• Proficiency in English and a user-centric approach.

Mansioni

• Respond helpfully and empathetically to user inquiries.
• Identify common issues and provide feedback for product improvements.

Conoscenze

Problem-solving

User satisfaction

Attention to detail

Team spirit

Proficiency in English

Descrizione del lavoro

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Customer support specialist (fluent English), Milan

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Client:

Bending Spoons

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

11b6bbc73de2

Job Views:

1

Posted:

06.05.2025

Expiry Date:

20.06.2025

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Job Description:

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers, where team members grow to their full potential, and that functions at unparalleled levels of effectiveness and efficiency. We create value for shareowners at an extraordinary rate while adhering to high ethical standards. Our strategy involves acquiring digital businesses with untapped potential, leveraging our platform—comprising expertise, technologies, data, brand, talents, and culture—and reinvesting proceeds into growth and new acquisitions. Working at Bending Spoons offers an opportunity to learn, make an impact, and progress your career rapidly.

A few examples of your responsibilities

• Obsession with user satisfaction by responding helpfully and empathetically, primarily in English.
• Champion a user-centric approach to our products.
• Identify common issues and share feedback for product improvements.
• Address user reviews, gather insights on features, and improve support documentation.

What we look for

• Strong reasoning ability to solve complex problems from first principles, with attention to detail.
• Drive and ambition, with initiative, effort, and a high standard of responsibility.
• Team spirit, supportiveness, reliability, honesty, and transparency.
• Proficiency in English (reading, writing, speaking).

What we offer

• Talented, entrepreneurial teams working in small, autonomous, result-oriented groups.
• Exceptional growth opportunities, leading projects, and significant responsibility for high-potential individuals.
• Competitive pay, equity options, and rapid salary growth aligned with impact.
• Comprehensive benefits including flexible hours, remote work, learning support, health insurance, relocation assistance, parental support, and retreats.

Before you apply

Bending Spoons is a demanding environment that requires commitment and ambition. If you are enthusiastic about this role and ready to give your best, we encourage you to apply.