Customer Support Specialist

JR Italy; Siena; Remoto; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Ein schnell wachsendes Unternehmen sucht einen Kundenservicemitarbeiter, der herausragenden Support bietet und eine nahtlose Erfahrung für Kunden gewährleistet. In dieser Rolle werden Sie die Hauptansprechperson für Kundenanfragen über E-Mail und WhatsApp sein, Probleme effizient lösen und einen erstklassigen Service bieten, der Vertrauen und Loyalität aufbaut. Wenn Sie in einem dynamischen Umfeld gedeihen und eine Schlüsselrolle beim Wachstum einer aufstrebenden Marke spielen möchten, sind Sie hier genau richtig. Werden Sie Teil eines innovativen Teams, das sich dem Ziel verschrieben hat, die Kundenbindung zu stärken und die Marke zu fördern.

Servizi

Bonussystem

Berufliche Weiterbildung

Dynamische Unternehmenskultur

Competenze

• Mindestens 1 Jahr Erfahrung im Kundenservice, idealerweise mit internationalem Versand.
• Fließende Italienischkenntnisse und starke Englischkenntnisse erforderlich.

Mansioni

• Schnelle Bearbeitung von Kundenanfragen über E-Mail und WhatsApp.
• Lösungen für Kundenprobleme finden und Bestellungen verwalten.

Conoscenze

Kundenservice

Problemlösungskompetenz

Shopify

Google Sheets

ChatGPT

Englisch

Italienisch

Formazione

Erfahrung im Kundenservice

Strumenti

Shopify

Gorgias

Google Docs

Google Drive

Descrizione del lavoro

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Skynflow is a fast-growing DTC company that has reached crazy results in revenue in just its first 4 months of operations. We’re now aiming for €2M in 2025 and €10M in 2026. To achieve these ambitious goals, we’re looking for a Customer Support Specialist to help us deliver outstanding customer experience across email and Whatsapp live chat.

Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit.

ABOUT SKYNFLOW

Skynflow is a fast-scaling eCommerce skincare brand for the European market. Founded in 2024, we’re built on the belief that skincare should be simple, effective, and trustworthy.

Our mission: To cut through the noise and deliver skincare that simply works. No fluff, no hype.

Our vision:

In 2 years – Become an 8-figure skincare brand

In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue

ABOUT THE ROLE

We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you’ll be the go-to expert for handling email and whatsapp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact our customer satisfaction and brand reputation.

If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board!

IMPORTANT: Must be registered as a freelancer/self-employed (with a valid VAT number)

QUALIFICATIONS

• Native or fluent Italian (main language), strong English required; French/Spanish basics are a plus
• 1 year of experience in customer support (ideally with international shipping background)
• Hands-on knowledge of Shopify
• Tech-Savvy & Organized – Strong proficiency in ChatGPT, Google Sheets, Docs, and Drive.
• Strong problem-solving and sales mindset
• Able to work remotely with high autonomy
• Full-Time Availability – Ready to commit and grow with us.
• Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.

RESPONSIBILITIES

• Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to staying in the conversation until the customer feels fully supported — or has made a purchase
• Resolving Customer Issues – Handle complaints, duplicated orders, address corrections, process returns/refunds, recover abandoned carts via WhatsApp and troubleshoot order-related problems with a solution-oriented approach.
• Processing Orders & Tracking Shipments – Assist customers with order status, modifications, and delivery updates.
• Maintaining Product Knowledge – Stay up to date on our products and policies to provide accurate information and recommendations.
• Utilizing Support Tools – Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions.
• Documenting & Organizing Customer Data – Use Google Sheets, Docs, and Drive to track inquiries and maintain accurate records.
• Collaborating with Teams – Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns.
• Ensuring a Positive Customer Experience – Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service.
• Meeting Performance Metrics – Maintain response time, resolution rate, and customer satisfaction targets.

WHY JOIN US?

• Growth: From €0 to €500,000 in 4 months, we’re just getting started. Our goal? $10M/year in the next two years.
• Dynamic Culture: Challenge and support each other to grow professionally and personally.
• Perks: Bonuses and professional material like courses about your position (coming soon)
• Healthy Competition: A performance-driven environment that rewards effort and improvement