Customer Support Specialist

JR Italy; Parma; Remoto; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Ein dynamisches, schnell wachsendes Unternehmen sucht einen Kundenservice-Spezialisten, um außergewöhnlichen Support zu bieten und eine nahtlose Erfahrung für unsere Kunden zu gewährleisten. In dieser Rolle sind Sie der Ansprechpartner für Anfragen über E-Mail und WhatsApp und tragen zur Steigerung der Kundenzufriedenheit und Markenreputation bei. Wenn Sie in einem schnelllebigen Umfeld gedeihen und eine Schlüsselrolle beim Wachstum einer aufstrebenden Marke spielen möchten, freuen wir uns darauf, Sie an Bord zu haben. Ihre Fähigkeiten im Kundenservice und Ihre technische Affinität werden entscheidend sein, um unsere ehrgeizigen Ziele zu erreichen.

Servizi

Bonusse

Professionelles Material wie Kurse

Dynamische Kultur

Competenze

• 1 Jahr Erfahrung im Kundenservice, idealerweise mit internationalem Versand.
• Technikaffin und organisiert, starke Kenntnisse in ChatGPT und Google-Tools.

Mansioni

• Schnelle Bearbeitung von Kundenanfragen über E-Mail und WhatsApp.
• Bearbeitung von Beschwerden und Rücksendungen mit lösungsorientierter Herangehensweise.

Conoscenze

Kundenbetreuung

Problem-Lösungsfähigkeiten

Shopify

Google Sheets

ChatGPT

Englisch

Italienisch

Strumenti

Shopify

Gorgias

Google Docs

Google Drive

Descrizione del lavoro

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Skynflow is a fast-growing DTC company that has reached crazy results in revenue in just its first 4 months of operations. We’re now aiming for €2M in 2025 and €10M in 2026. To achieve these ambitious goals, we’re looking for a Customer Support Specialist to help us deliver outstanding customer experience across email and Whatsapp live chat.

Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit.

IMPORTANT: Must be registered as a freelancer/self-employed (with a valid VAT number)

ABOUT SKYNFLOW

Skynflow is a fast-scaling eCommerce skincare brand for the European market. Founded in 2024, we’re built on the belief that skincare should be simple, effective, and trustworthy.

Our mission: To cut through the noise and deliver skincare that simply works. No fluff, no hype.

Our vision:

In 2 years – Become an 8-figure skincare brand

In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue

ABOUT THE ROLE

We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you’ll be the go-to expert for handling email and whatsapp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact our customer satisfaction and brand reputation.

If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board!

QUALIFICATIONS

• Native or fluent Italian (main language), strong English required; French/Spanish basics are a plus
• 1 year of experience in customer support (ideally with international shipping background)
• Hands-on knowledge of Shopify
• Tech-Savvy & Organized – Strong proficiency in ChatGPT, Google Sheets, Docs, and Drive.
• Strong problem-solving and sales mindset
• Able to work remotely with high autonomy
• Full-Time Availability – Ready to commit and grow with us.
• Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.

RESPONSIBILITIES

• Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to staying in the conversation until the customer feels fully supported — or has made a purchase
• Resolving Customer Issues – Handle complaints, duplicated orders, address corrections, process returns/refunds, recover abandoned carts via WhatsApp and troubleshoot order-related problems with a solution-oriented approach.
• Processing Orders & Tracking Shipments – Assist customers with order status, modifications, and delivery updates.
• Maintaining Product Knowledge – Stay up to date on our products and policies to provide accurate information and recommendations.
• Utilizing Support Tools – Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions.
• Documenting & Organizing Customer Data – Use Google Sheets, Docs, and Drive to track inquiries and maintain accurate records.
• Collaborating with Teams – Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns.
• Ensuring a Positive Customer Experience – Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service.
• Meeting Performance Metrics – Maintain response time, resolution rate, and customer satisfaction targets.

WHY JOIN US?

• Growth: From €0 to €500,000 in 4 months, we’re just getting started. Our goal? $10M/year in the next two years.
• Dynamic Culture: Challenge and support each other to grow professionally and personally.
• Perks: Bonuses and professional material like courses about your position (coming soon)
• Healthy Competition: A performance-driven environment that rewards effort and improvement

TO APPLY

Click the APPLY BUTTON but only if you are freelancer/self-employed