Customer Support Specialist

RISK; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A growing international company in Milan seeks a customer support representative fluent in Japanese. This role involves assisting customers through various live support channels and coordinating with other departments. Candidates should have good English proficiency and basic computer skills, along with the ability to work night shifts. A competitive salary and development opportunities are offered.

Servizi

Opportunities for professional growth

Supportive and collaborative work environment

Competitive salary and benefits package

Competenze

• Fluency in Japanese is mandatory.
• English proficiency at Upper-Intermediate level or higher.
• Basic computer skills are essential.
• Ability to work from a personal laptop during the first 2 weeks of training.

Mansioni

• Assist customers through live support channels.
• Handle customer inquiries professionally.
• Be prepared to work night shifts.
• Coordinate with other departments to resolve issues.

Conoscenze

Fluency in Japanese

English proficiency

Empathy

Stress tolerance

Responsibility

Focus on development and results

Basic computer skills

Descrizione del lavoro

Job Description

• Learn all necessary information provided for work.
• Assist customers through live support channels such as chats, instant messengers, emails, and possibly hotline.
• Handle customer inquiries professionally and provide high-quality service.
• Be prepared to work night shifts.
• Coordinate with other departments to resolve issues.

Qualifications

• Fluency in Japanese is mandatory.
• English proficiency at Upper-Intermediate level or higher.
• Empathy, stress tolerance, responsibility, and a focus on development and results.
• Basic computer skills are essential.
• Ability to work from a personal laptop during the first 2 weeks of training.

Additional Information

What we offer:

• A role with impact, leading recruitment in a growing international company.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Competitive salary and benefits package.