Customer Support Specialist

Telegram Open Network; Italia; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading cryptocurrency platform in Italy seeks a dedicated Customer Support Specialist to handle user inquiries and resolve issues effectively. The ideal candidate should be fluent in Russian, have at least one year of relevant experience, and be able to manage a high volume of tickets daily. This role offers growth opportunities and requires availability for flexible working hours.

Servizi

Room to grow within the company

Supportive team environment

Work on a real product used by thousands

Competenze

• Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e-commerce industries.
• Capable of processing up to 150 tickets per day without compromising quality.
• Willingness to work 5/2, preferably in the afternoon or evening (CET).

Mansioni

• Handle user inquiries in CRM system clearly, politely, and efficiently.
• Resolve issues independently or escalate to relevant teams.
• Spot patterns in user problems and suggest improvements.

Conoscenze

Fluent Russian

Excellent communication skills

Problem-solving

Calm under pressure

Descrizione del lavoro

Crypto Bot is one of the biggest products in Telegram for buying, selling, exchanging, and transferring cryptocurrency serving tens of thousands of users each month. Since Crypto Bot's launch, our goal has been to create the most powerful crypto platform in Telegram.

We are now looking for a dedicated Customer Support Specialist who is aligned with our vision and can join us on the mission to revolutionize the financial industry.

Responsibilities

• Handle user inquiries in CRM system clearly, politely, and efficiently.
• Resolve issues independently or escalate to product, development or compliance teams when needed.
• Spot patterns in user problems and suggest improvements to internal processes and the knowledge base.
• Identify and escalate any suspicious activity to the compliance department for further investigation.
• Participate in developing the knowledge base (instructions, regulations, rules).
• Keep up with platform updates and learn new product features as theyʼre released.
• Contribute to internal documentation and help improve onboarding for new team members.

Requirements

• Fluent Russian.
• Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e-commerce industries.
• Excellent written and verbal communication skills with a keen attention to detail.
• Demonstrate honesty, integrity, and a proactive approach to problem-solving.
• Ability to stay calm under pressure and handle challenging users respectfully.
• Capable of processing up to 150 tickets per day without compromising quality.
• Willingness to work 5/2, preferably in the afternoon or evening (CET).

What We Offer

• Youʼll work on a real product used by thousands of people every day.
• Youʼll be part of a small, strong team where good ideas are noticed and supported.
• We offer room to grow — support team members have moved into compliance, product, and more.
• No bureaucracy, no micromanagement — just clear goals and ownership of your work.

Join our team at Crypto Bot and become a pivotal part of revolutionizing the crypto experience for users worldwide.