Customer Support Specialist

ABB Schweiz AG; Dalmine; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

ABB Schweiz AG seeks a project support professional for its Distribution Solutions Division in Dalmine. The role involves managing customer inquiries, ensuring accurate documentation, and facilitating coordination among teams for optimal client satisfaction. Ideal candidates possess a Master's degree and strong problem-solving skills, coupled with proficiency in English and Italian.

Servizi

Individually tailored training programs

Parental Leave Program

Employee Assistance Program

Competenze

• Good knowledge of English and Italian required.
• Ability to work in agile teams.
• Experience with documentation and customer interactions.

Mansioni

• Manage orders, documentation, and payments while ensuring customer satisfaction.
• Coordinate with various teams to resolve customer issues proactively.
• Analyze feedback to identify areas for improvement.

Conoscenze

Problem Solving

Attention to Detail

Collaboration

Formazione

Master’s Degree

Strumenti

Microsoft Excel

SAP

Descrizione del lavoro

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Project Planning & Control Manager

In this role, you will provide valuable support to both internal and external customers, handling inquiries related to orders, documentation, and payments. The ideal candidate will also coordinate with relevant stakeholders to ensure complete project ownership and guarantee customer satisfaction.
Each day, you will coordinate with various departments and contribute to the continuous improvement of activities.

The work model for the role is: #LI-Hybrid

This role is contributing to the Distribution Solutions Division within the Electrification Business Area in Dalmine.

Key Responsibilities:

• Ensures a correct and precise record of the order, any variations and consequent invoicing. Pre-pares the necessary documentation for the export of the goods and any declarations requested by the customer.
• Ensures the resolution of customer issues (e.g., order, documents, payments) by coordinating with Sales, Project Manager and Engineer, Shipping Management, and other internal and/or ex-ternal teams. Support resolution with After-Sales Service and/or Spare Parts teams.
• Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
• Gather and analyze stakeholders feedback to identify areas for improvement and suggest enhancements
• Support Project Management activities with documents control to ensure an effective management

Qualifications

• Good knowledge of Microsoft Office tools, in particular Excel and SAP
• Language – good knowledge of English, Italian (Essential)
• Excellent problem-solving abilities and attention to details
• Ability to work collaboratively with cross-functional teams
• Master’s degree

What's in it for you?

As a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively con-tribute and drive ideas forward. Our unique spirit is characterized by appreciation, communication at eye level and an informal work culture. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other benefits (Parental Leave Program, Employee Assistance Program and many more) round off our offer.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.