Customer Support Specialist

JR Italy; Cremona; Remoto; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An exciting opportunity awaits at a fast-growing eCommerce skincare brand, looking for a Customer Support Specialist to enhance customer experience across email and WhatsApp. This role is perfect for detail-oriented individuals who thrive in dynamic environments and are eager to contribute to a brand's growth. With ambitious revenue targets set for the coming years, your efforts will directly influence customer satisfaction and loyalty. Join a team that values professional development and offers a supportive culture, where your contributions are recognized and rewarded. If you're passionate about skincare and customer service, this role is made for you!

Servizi

Bonuses

Professional development courses

Dynamic work culture

Healthy competition

Competenze

• 1 year of customer support experience, ideally with international shipping.
• Tech-savvy with strong proficiency in Shopify and Google tools.

Mansioni

• Manage customer inquiries promptly through email and WhatsApp.
• Resolve complaints and process returns with a solution-oriented approach.
• Collaborate with teams to escalate and resolve customer concerns.

Conoscenze

Italian (native or fluent)

English (strong)

Customer Support Experience

Problem-Solving Skills

Time Management

Sales Mindset

Strumenti

Shopify

Google Sheets

Google Docs

Google Drive

ChatGPT

Gorgias

Descrizione del lavoro

Social network you want to login/join with:

Skynflow is a fast-growing DTC company that has reached crazy results in revenue in just its first 4 months of operations. We’re now aiming for €2M in 2025 and €10M in 2026. To achieve these ambitious goals, we’re looking for a Customer Support Specialist to help us deliver outstanding customer experience across email and Whatsapp live chat.

Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit.

ABOUT SKYNFLOW

Skynflow is a fast-scaling eCommerce skincare brand for the European market. Founded in 2024, we’re built on the belief that skincare should be simple, effective, and trustworthy.

Our mission: To cut through the noise and deliver skincare that simply works. No fluff, no hype.

Our vision:

In 2 years – Become an 8-figure skincare brand

In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue

ABOUT THE ROLE

We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you’ll be the go-to expert for handling email and whatsapp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact our customer satisfaction and brand reputation.

If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board!

IMPORTANT: Must be registered as a freelancer/self-employed (with a valid VAT number)

QUALIFICATIONS

• Native or fluent Italian (main language), strong English required; French/Spanish basics are a plus
• 1 year of experience in customer support (ideally with international shipping background)
• Hands-on knowledge of Shopify
• Tech-Savvy & Organized – Strong proficiency in ChatGPT, Google Sheets, Docs, and Drive.
• Strong problem-solving and sales mindset
• Able to work remotely with high autonomy
• Full-Time Availability – Ready to commit and grow with us.
• Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.

RESPONSIBILITIES

• Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to staying in the conversation until the customer feels fully supported — or has made a purchase
• Resolving Customer Issues – Handle complaints, duplicated orders, address corrections, process returns/refunds, recover abandoned carts via WhatsApp and troubleshoot order-related problems with a solution-oriented approach.
• Processing Orders & Tracking Shipments – Assist customers with order status, modifications, and delivery updates.
• Maintaining Product Knowledge – Stay up to date on our products and policies to provide accurate information and recommendations.
• Utilizing Support Tools – Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions.
• Documenting & Organizing Customer Data – Use Google Sheets, Docs, and Drive to track inquiries and maintain accurate records.
• Collaborating with Teams – Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns.
• Ensuring a Positive Customer Experience – Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service.
• Meeting Performance Metrics – Maintain response time, resolution rate, and customer satisfaction targets.

WHY JOIN US?

• Growth: From €0 to €500,000 in 4 months, we’re just getting started. Our goal? $10M/year in the next two years.
• Dynamic Culture: Challenge and support each other to grow professionally and personally.
• Perks: Bonuses and professional material like courses about your position (coming soon)
• Healthy Competition: A performance-driven environment that rewards effort and improvement