Customer Support Representative (Everhelp, English

Genesis; Veneto; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global leader in mass customization seeks a Customer Support Specialist for a full-time position. You will resolve support requests and provide feedback to enhance customer satisfaction. Proficiency in Dutch and fluency in English are essential. This position offers the flexibility to work fully remotely and presents opportunities for career growth within a professional team.

Servizi

Remote work flexibility

Professional development opportunities

Career growth opportunities

Competenze

• Proficiency in Dutch and English required.
• Strong multitasking abilities for a dynamic workplace.
• Confidence to manage time effectively and collaborate.

Mansioni

• Resolving inbound and outbound support requests.
• Escalating tickets to mentors if necessary.
• Providing feedback to improve customer satisfaction.

Conoscenze

Proficiency in Dutch (B2 / C1)

Fluency in English (B1-B2)

Strong multitasking abilities

Confidence and independence

Strong computer skills

Positive attitude

Descrizione del lavoro

We are currently seeking a

• Customer Support Specialist
• for a full-time contract position from October to February

Our client is a global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500,000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include

1. Resolving all inbound and outbound support requests according to our internal guidelines
2. Escalating tickets to mentors and team leaders if necessary
3. Providing feedback on processes and ideas to improve customer satisfaction
4. Performing special tasks optional for experienced agents (e.g., Social media support, reputation management, etc.)

Needed experience & skills

• Proficiency in Dutch (B2 / C1) and fluency in English (B1-B2 level) is required
• Strong multitasking abilities to keep up with our dynamic workplace
• Confidence and independence to manage your time effectively while collaborating seamlessly with colleagues
• The ability to work with minimal supervision and bring your unique talents to the table
• Strong computer skills to adapt to our technology and processes
• An ability to thrive in a fast-paced environment with a positive attitude

Work with EverHelp is about

• Ability to work fully remotely
• A professional team of specialists ready to share their expertise, along with internal communities and team activities that foster continuous learning and development
• Opportunities for career growth, with 32% of our teammates obtaining a new role during their first year, and 86% of our Team Leads having been Customer Support Agents in the past

Submit your resume and join our team!

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