Customer Support Representative

Unstoppable Domains; Italia; Remoto; USD 60.000 - 72.000; Tempo pieno

Descrizione del lavoro

Unstoppable Domains is looking for an experienced Customer Support Representative to join their fully remote global team. The role involves helping users manage domains and blockchain technologies while offering flexible hours and competitive compensation, making a significant impact in an early-stage startup culture.

Servizi

Paid time off

Wellness days

Retirement accounts

Parental leave

Flexible work hours

Competenze

• 2-4 years of Customer Support experience.
• Experience with a registrar or related domain business.
• Demonstrated interest in blockchain technologies.

Mansioni

• Deliver timely, empathetic support across multiple channels.
• Assist customers with Domain Registration and DNS issues.
• Write professional end-user documentation.

Conoscenze

Communication

Technical Aptitude

Problem-Solving

Strumenti

Zendesk

Intercom

Freshdesk

Descrizione del lavoro

60.000,00USD/yr - 71.500,00USD/anno

We seek an experienced Customer Support Representative to join our remote global support team. Ideal candidates will have 2-4 years of Customer Support experience, at least 1 year of experience with a registrar or related domain business, and have a demonstrated interest in blockchain technologies. Startup experience is also a plus.

In this role, you'll help users get the most from their domains by assisting with onboarding, troubleshooting, resolving domain transfer questions, wallet integrations, and all other ad hoc questions as assigned.

In this role, you will:

• Deliver timely, empathetic support across multiple channels
• Assist customers with Domain Registration, DNS Settings, Transfer, and Resolution issues
• Guide users in setting up and managing their Blockchain Domains and Digital Wallets
• Write professional end-user documentation
• Collaborate cross-functionally to improve Support Tools, Documentation, and Processes
• Handle Domain Abuse Cases
• Stay current on the developments and changes happening within the Domain space
• Assist with partner domain launches, partner domain protections, and distributions
  
  
  

Requirements

• Excellent written and verbal communication skills in English
• Proven ability to troubleshoot domain lifecycle issues (DNS, WHOIS, ICANN policies)
• Strong technical aptitude and curiosity about Web3/Blockchain
• Comfortable using support platforms like Zendesk, Intercom, or Freshdesk
• Flexible schedule for occasional weekend or on-call coverage
  
  

Nice to Have

• Experience supporting Blockchain Products, Crypto Wallets, or dApps
• 1+ year of experience in a Domain registrar, hosting provider, or similar role
• Familiarity with Decentralized Domains
• Video editing/Animation skills
  
  
  

Benefits

• Competitive salary between $30 and $35 USD per hour
• Fully remote team and flexible work hours
• Paid time off, wellness days, retirement accounts, and parental leave
• Early-stage startup culture with the ability to make an impact and grow with the organization
  
  

In this role you will be uniquely positioned to shape the future of the global domain industry!

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