Customer Support Onboarding Internship

DNV; Milano; In loco; EUR 8900 - 11.000; Part-time

Vantaggi offerti da questo lavoro

Fixed reimbursement 800€

Meal voucher 9€/working day

International working environment

Team collaboration

Descrizione del lavoro

DNV is seeking a proactive Customer Support Onboarding Intern for Vimercate, Italy, to support customers adopting our digital platforms. You will help with portal registrations, activation tasks, and onboarding tasks while learning from the Sales and Global Customer teams.

This internship offers hands-on experience, a fixed monthly reimbursement of 800€ plus a meal voucher, and a chance to contribute to customer adoption metrics in an international, compliance-driven environment.

Competenze

• Excellent Italian skills required – both written and verbal.
• Fluent English required (written and verbal).
• Working proficiency in MS Office.
• Ability to work independently, using own initiative, as well as a part of a team.
• Proactive, curious and positive approach.

Mansioni

• Manage and monitor onboarding activities for assigned customers.
• Ensure customers successfully complete portal registration and activation tasks.
• Support customers experiencing onboarding or access issues.
• Drive customer adoption through proactive engagement and follow-up activities.
• Verify and maintain the accuracy of customer and contact information.
• Guide customers through their initial experience with DNV digital platforms.
• Assist customers with user administration, permissions, and role management.
• Deliver co-browsing and operational support sessions when required.
• Monitor customer adoption KPIs and engagement metrics.
• Identify customers requiring support and propose improvements.

Conoscenze

Italian

English

MS Office

Strumenti

MS Office

Descrizione del lavoro

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the Role

At DNV, we are committed to delivering an outstanding customer experience throughout the entire customer journey. We are looking for a proactive and customer-focused Customer Onboarding Specialist to support customers in their adoption of DNV's digital platforms and services.

In this role, you will be responsible for ensuring a smooth and successful onboarding experience, supporting customers during their first interactions with our customer portals and helping them maximize the value of our digital solutions.

Job Description

Are you looking to kick-start your career in an international and dynamic environment?

Customer Support Onboarding Intership

Join our DNV Business Assurance team in Vimercate, Italy, as a Customer Support Onboarding Intership

This internship is a great opportunity to grow, learn, and gain hands-on experience while supporting our Sales team with key administrative and commercial activities.

Customer Onboarding

• Manage and monitor onboarding activities for assigned customers.
• Ensure customers successfully complete portal registration and activation tasks.
• Support customers experiencing onboarding or access issues.
• Drive customer adoption through proactive engagement and follow-up activities.

Data Quality Management

• Verify and maintain the accuracy of customer and contact information.
• Ensure customer email data is complete and up to date.
• Resolve bounced or invalid email issues affecting onboarding communications.
• Support data validation and cleansing activities across relevant systems.

Customer Support

• Guide customers through their initial experience with DNV digital platforms.
• Account activation and portal access.
• Assist customers with user administration, permissions, and role management.
• Deliver co-browsing and operational support sessions when required.

Adoption & Performance Monitoring

• Monitor customer adoption KPIs and engagement metrics.
• Analyze dashboards and reports to identify customers requiring support.
• Proactively contact customers who have not completed onboarding or are not actively using the platform.
• Contribute to continuous improvement initiatives aimed at increasing customer adoption.

Operational Activities

• Update and validate customer information within company systems.
• Support onboarding

What we offer

• Strong company culture with emphasis on competence development
• International working environment.
• Great colleagues who value teamwork and support
• Interesting and challenging tasks
• Through onboarding process
• Fixed reimbursement 800,00€+ Meal Voucher 9,00€/working day
• 6-months contract (with a possibility to extend)

Requirements

About you

• Excellent Italian skills required – both written and verbal
• Fluent English required (written and verbal)
• Working proficiency in MS Office
• Ability to work independently, using own initiative, as well as a part of a team
• Proactive, curious and positive approach

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices. DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.