Customer support manager

Bending Spoons; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A tech company in Milano seeks a collaborative individual focused on user satisfaction. Responsibilities include helping users, gathering feedback, and improving products. Ideal candidates possess problem-solving abilities, team spirit, and English proficiency. The position offers competitive pay, flexible hours, and extensive benefits.

Servizi

Flexible hours

Remote working

Health insurance

Relocation package

Generous parental support

Yearly retreat

Competenze

• You can solve complex problems using reasoning.
• You take responsibility for your work and have a high level of ambition.
• You support your team and value collaboration.
• You are proficient in reading, writing, and speaking English.

Mansioni

• Respond to user requests in a helpful and empathetic manner.
• Champion a user-centric approach to product development.
• Collect and share user feedback to improve products.
• Address user reviews and gather insights on features.

Conoscenze

Problem-solving

Team spirit

Drive

Proficiency in English

Descrizione del lavoro

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy : We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands‑on approach of an operator.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Obsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible. This is normally done in writing, and typically in English.
• Champion a user‑centric approach when it comes to product.
• Identify frequent issues and opportunities, and share feedback with the relevant teams so that we can keep improving our products.
• Represent Bending Spoons in addressing users’ product reviews, collecting insights into which of our features are the most (and the least!) appreciated.
• Prepare FAQs, and improve our customer care notes and document support.

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result‑oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay. Our pay packages are designed to attract and retain top professionals. This job has a competitive, top‑of‑industry salary. Pay grows rapidly as you accumulate experience and translate it into greater impact.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top‑of‑the‑market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.