Customer Support Manager

Bending Spoons; Lucca; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

This position isn’t open at the moment, but we’re always on the lookout for exceptional talent. Register your interest today, and you’ll be among the first we consider when recruitment begins.

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers, where team members grow to their full potential, and that functions at unparalleled levels of effectiveness and efficiency. We aim to create value for shareowners at an extraordinary rate while adhering to high ethical standards.

Our strategy involves acquiring digital businesses with untapped potential and leveraging our platform—comprising expertise, technologies, data, brand, talents, and culture—to make them successful. We then reinvest proceeds into strengthening our platform and acquiring new businesses, combining capital allocation with hands-on management.

Working at Bending Spoons offers talented, driven, and collaborative individuals the opportunity to learn, make an impact, and rapidly advance their careers. That’s our promise to such candidates.

A few examples of your responsibilities

• Obsess over user satisfaction by responding to requests helpfully and empathetically, typically in English.
• Champion a user-centric approach in product development.
• Identify common issues and opportunities, and share feedback with relevant teams for continuous improvement.
• Address user reviews, gather insights on preferred features, and communicate findings.
• Prepare FAQs and improve customer support documentation.

What we look for

• Strong reasoning ability: solve complex problems, think from first principles, and pay attention to details.
• Drive: ambitious, proactive, responsible, and committed to high standards.
• Team spirit: supportive, honest, transparent, and collaborative.
• Proficiency in English: reading, writing, and speaking fluently.

What we offer

• Small, result-oriented, autonomous teams working alongside talented professionals.
• Exceptional growth opportunities, leading major projects and advancing quickly.
• Competitive pay, equity options, and benefits including flexible hours, remote work, health insurance, relocation support, parental leave, and retreats.

Before you apply

Bending Spoons is a demanding environment that requires commitment and high standards. If you’re enthusiastic about the role and ready to give your best, we encourage you to apply.

The selection process

Applicants passing initial screening will complete problem-solving tests and participate in interviews. We are an equal opportunity employer and provide accommodations for applicants with disabilities. Talent and potential are valued over experience. If you believe you could excel in this role, apply today.