Customer Support - Italian - Lisbon

Dila Recruitment; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Support representative fluent in Italian and English for a full-time role based in Lisbon. Responsibilities include providing support through various channels, resolving customer inquiries, and collaborating with teams. The position offers training, relocation support, and a vibrant city-center office environment.

Servizi

Airfare reimbursement up to €400

Relocation support including shared accommodation

Comprehensive initial training

Coaching and mentoring opportunities

Competenze

• Previous experience in Contact Centre or Customer Service is preferable.
• Ability to handle stressful situations and maintain composure.

Mansioni

• Provide support to customers by phone, email, chat, and social media.
• Handle inquiries about products and services.
• Work on optimizing customer-related processes.
• Collaborate with Sales and Marketing departments.

Conoscenze

Native/fluent in Italian

Fluent in English

Active listening skills

Problem-solving

Customer-friendly attitude

Organized under pressure

Descrizione del lavoro

Job Title: Customer Support - Italian - Lisbon, Metropolitan City of Rome Capital

Client:

Dila Recruitment

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9830461617c1

Job Views:

3

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Provide support to customers by phone, email, chat, and social media channels
• Handle all questions and inquiries about products and services
• Work on the optimisation of all processes related to customers
• Collaborate with other departments, such as Sales and Marketing

REQUIREMENTS:

• Native/fluent in Italian (C2 level) and fluent in English (minimum B2 level)
• Active listening skills, ability to identify, explain, and resolve customer issues efficiently
• Ability to handle stressful situations
• Previous experience in Contact Centre or Customer Service (preferable)
• Enthusiasm and proficiency with technology applications (smartphones, tablets, computers)
• Customer-friendly attitude
• Curiosity and persistence in problem-solving
• Organized and able to maintain composure under pressure

BENEFITS:

• Modern city-center office with open spaces, accessible by public transport
• Airfare reimbursement up to €400 after 6 months; relocation support including shared accommodation at €280/month, utilities included
• Comprehensive initial training and ongoing support
• Colleague support with coaching and mentoring opportunities