Customer Support - Italian - Lisbon

Dila Recruitment; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading recruitment firm is seeking a dynamic Customer Support professional to join their team in Lisbon. This role includes providing assistance to customers via multiple channels, optimizing processes, and collaborating with various departments. The ideal candidate will be fluent in Italian and English, bringing enthusiasm and technology proficiency to enhance customer experience.

Servizi

Modern office in a city center

Comprehensive initial training and guidance

Health and Wellbeing initiatives

Monthly meal allowance

Competenze

• Fluent in Italian (C2 level) and English (minimum B2 level)
• Previous Contact Centre or Customer Service experience preferred
• Proficient with technology applications (smartphone, tablet, computer)

Mansioni

• Provide support to customers by phone, email, chat, and social media channels.
• Handle all questions and inquiries about products and services.
• Collaborate with other departments, such as Sales and Marketing.

Conoscenze

Active listening

Customer-friendly service approach

Problem-solving

Descrizione del lavoro

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position:

Customer Support

Location:

Lisbon, Portugal

Employment type:

Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Provide support to customers by phone, email, chat, and social media channels
• Handle all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Collaborate with other departments, such as Sales and Marketing

REQUIREMENTS:

• Native/fluent in Italian (C2 level) and fluent in English (minimum B2 level)
• Active listening skills, ability to identify and explain services clearly, and resolve issues on first contact
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferred)
• Enthusiastic and proficient with technology applications (smartphone, tablet, computer)
• Customer-friendly service approach
• Curious and persistent in problem-solving
• Organized with the ability to stay calm under pressure

BENEFITS:

• Modern office in a city center with accessible public transportation
• Comprehensive initial training and guidance to ensure you're well-prepared and comfortable
• Support from colleagues, coaching, and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and more

Customer Support • Metropolitan City of Rome Capital, Lazio, IT