Customer Support - Italian - Lisbon

Dila Recruitment; Napoli; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency in Naples seeks a Customer Support Representative for a full-time contract. The role involves providing assistance to customers through various platforms and optimizing service processes. Ideal candidates are bilingual in Italian and English with experience in customer service.

Servizi

Modern office in city center

Comprehensive initial training

Support and mentoring from colleagues

Health and Wellbeing initiatives

Monthly meal allowance

Competenze

• Fluent in Italian (C2) and English (B2).
• Previous experience in Contact Centre or Customer Service preferred.
• Organized and can handle stressful situations.

Mansioni

• Provide support to customers via multiple channels.
• Handle inquiries about products and services.
• Optimize customer-related processes.

Conoscenze

Active listening

Problem solving

Customer service

Technological proficiency

Stress management

Descrizione del lavoro

Employment type : Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone email chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Closely work with other together with other departments for example Sales and Marketing

REQUIREMENTS :

• Native / fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS :

• Modern office in a city center with open spaces easy to access with public transportation
• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Support • Naples, Campania, Italy