Customer Support - Italian - Lisbon

Dila Recruitment; Firenze; In loco; EUR 30.000 - 35.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is looking for a Customer Support representative to assist customers through various channels. This full-time position requires fluency in Italian and a good command of English. The role involves handling inquiries and optimizing customer processes. Benefits include training, office perks, and relocation support.

Servizi

Modern office in city center

Airfare reimbursement up to €400

Room in shared apartment for max 12 months

Competenze

• Native/fluent in Italian both verbal and written (C2 level).
• Ability to listen actively, identify, apply, and explain service with expertise.
• Previous Contact Centre or Customer Service experience preferred.

Mansioni

• Provide support to customers by phone, email, chat, and social media.
• Handle all questions and inquiries about products and services.
• Work on the optimization of all processes related to customers.

Conoscenze

Fluent in Italian

English (B2 level)

Good customer service

Problem-solving skills

Descrizione del lavoro

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Customer Support - Italian - Lisbon, Florence

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a68a887bb32b

Job Views:

4

Posted:

08.08.2025

Expiry Date:

22.09.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimisation of all processes related to customers
• Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation
• Airfare up to €400 reimbursed at 6 months employment, Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utilities and bills included. discounted directly from payslip.
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities