Customer Support - Italian - Lisbon

Dila Recruitment; Catania; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Support professional fluent in Italian for a full-time position. The role involves providing customer support across various channels and requires strong problem-solving skills. Employees will benefit from a modern office environment, airfare reimbursement, and comprehensive training. Candidates should have prior customer service experience and be tech-savvy.

Servizi

Airfare reimbursement up to €400

Relocation assistance with shared accommodation

Comprehensive initial training

Coaching and mentoring support

Competenze

• Native/fluent in Italian both verbal and written (C2 level).
• Fluent in English (minimum B2 level).
• Previous Contact Centre or Customer Service experience (preferable).

Mansioni

• Provide support to customers by phone, email, chat, and social media.
• Handle questions and inquiries about products and services.
• Work on the optimisation of processes related to customers.

Conoscenze

Customer service skills

Problem-solving abilities

Technology proficiency

Ability to handle stress

Active listening

Descrizione del lavoro

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Customer Support - Italian - Lisbon, Catania

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

383a77ab8297

Job Views:

4

Posted:

08.08.2025

Expiry Date:

22.09.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimisation of all processes related to customers
• Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation
• Airfare up to €400 reimbursed at 6 months employment, Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utilities and bills included. discounted directly from payslip.
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities