Customer Support - Italian - Lisbon

Dila Recruitment; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Support professional based in Bologna. The role involves providing support to customers across various platforms, requiring fluency in Italian and English. The ideal candidate will have previous customer service experience and good technology skills. Competitive benefits include airfare reimbursement and comprehensive training.

Servizi

Airfare reimbursement up to €400 after 6 months

Monthly meal allowance

Comprehensive training and support

Competenze

• Native/fluent in Italian, verbal and written (C2 level).
• Ability to actively listen and solve issues on the first contact.
• Previous experience in Contact Centre or Customer Service preferred.

Mansioni

• Provide customer support via phone, email, chat, and social media.
• Optimize processes related to customer interactions.
• Work closely with Sales and Marketing departments.

Conoscenze

Fluent in Italian

Fluent in English (B2)

Customer service skills

Ability to handle stressful situations

Technology application skills

Descrizione del lavoro

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support

Location : Lisbon, Portugal

Employment type : Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone, email, chat, and social media channels
• Handle all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Work closely with other departments, such as Sales and Marketing

REQUIREMENTS :

• Native / fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain services with expertise, clarity, and solve issues on the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet, or computer)
• Good and customer-friendly service skills
• Curious and persistent in solving issues
• Organized and able to keep a cool head even in stressful situations

BENEFITS :

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easily accessible by public transportation
• Airfare reimbursement up to €400 after 6 months of employment. For relocations from abroad: a room in a shared apartment for up to 12 months - rent of €280, utilities and bills included, deducted directly from the payslip.
• Comprehensive initial training and guidance to ensure you're well prepared and comfortable in your new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more