Customer Support Engineer (Milan) (E)

TN Italy; Concorezzo; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Customer Support Engineer to enhance customer satisfaction through hands-on support and problem-solving expertise. This dynamic role involves working directly with clients to diagnose and repair complex equipment, ensuring operational excellence and minimal downtime. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for learning. With opportunities for growth in the Semiconductor Industry and a competitive rewards package, this position offers a chance to make a significant impact in a collaborative environment.

Servizi

Competitive total rewards package

Variable compensation components

Award-winning training

Family-friendly work environment

Competenze

• Bachelor's degree or certified engineer with ~3 years of experience.
• Fluent in English and Italian, strong problem-solving skills.

Mansioni

• Support customers with diagnosing and repairing complex equipment.
• Ensure customer satisfaction and operational quality of systems.
• Coordinate actions with customers to minimize downtime.

Conoscenze

Interpersonal Communication

Analytical Skills

Problem-Solving

Technical Competence in Software and Electronics

Fluency in English

Fluency in Italian

Formazione

Bachelor's Level Degree

Master's Level Degree

Certified Engineer

Descrizione del lavoro

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Client:

2070 K-T Italy S.R.L.

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Description

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at the customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES:

Successful applicants will be formally trained at one of our award-winning training centers.

Domestic and international travel for initial training is required.

Responsible for customer service activities associated with updating, fixing, diagnosing and repairing highly complex capital equipment at customer sites.

Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment

Coordinates actions with customers to minimize down time.

Provides assistance to Installation Engineers in resolving problems.

WHAT YOU WILL BRING:

Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.

Ability to understand and take on problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.

Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.

Outstanding interpersonal communication, analytical and problem-solving skills.

Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.

Driven to be hands-on and passionate about learning new things

Proactive communication that facilitates seamless collaboration and address customer requirements effectively.

Fluent in English and Italian language is a must.

WHAT WE OFFER:

Dynamic opportunity and growth potential in the Semiconductor Industry.

A competitive, family friendly total rewards package.

Variable compensation components, e.g. participation in company stock purchase plan.

Award-winning training.

HOW TO BE CONSIDERED:

Please click the “Apply” button to submit your CV.

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2 years OR Master's Level Degree and 0 years related work experience OR Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.