Customer Support Engineer (Catania) (E)

KLA; Catania; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a dynamic Customer Support Engineer to enhance customer satisfaction and operational quality. This role involves hands-on problem-solving with sophisticated equipment at customer sites, ensuring seamless service delivery and effective communication. The ideal candidate will thrive in a collaborative environment, bringing technical expertise and a passion for learning. With opportunities for growth in the semiconductor industry and a supportive work culture, this position promises a rewarding career path for those eager to make an impact.

Servizi

Company car or car allowance

Award-winning training

Participation in company stock purchase plan

Family-friendly total rewards package

Competenze

• Degree in engineering or related field with hands-on experience.
• Experience in software, electronics, optics, or mechanical systems.

Mansioni

• Provide customer service for diagnosing and repairing equipment.
• Coordinate with customers to minimize downtime and ensure satisfaction.
• Assist Installation Engineers in resolving on-site issues.

Conoscenze

Problem-solving skills

Interpersonal communication

Analytical skills

Technical competence

Fluency in English

Fluency in Italian

Formazione

Bachelor's Level Degree

Master's Level Degree

Certified engineer

Descrizione del lavoro

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES:

• Successful applicants will be formally trained at one of our award-winning training centers.
• Domestic and international travel for initial training is required.
• Responsible for customer service activities associated with updating, solving, diagnosing and repairing of highly sophisticated capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineers in resolving problems.

WHAT YOU WILL BRING:

• Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.
• Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Proven track record of engaging empathetically with customers, ensuring a positive experience while fostering a collaborative environment to address their needs and concerns.
• Driven to be hands-on and passionate about learning new things.
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Fluent in English and Italian language is a must.
• Full driver’s license.

WHAT WE OFFER:

• Dynamic opportunity and growth potential in the Semiconductor Industry.
• A competitive, family-friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Company car or car allowance.
• Award-winning training.

HOW TO BE CONSIDERED:

Please click the “Apply” button to submit your CV.

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2 years OR Master's Level Degree and 0 years related work experience OR Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.

KLA is proud to be an equal opportunity employer.