Customer Support Consultant with Italian and English

Dompé; Pavia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Dompé Farmaceutici seeks a Customer Engagement Specialist to support operational and analytical activities for the Customer Engagement Team. The ideal candidate will manage customer performance monitoring and reporting tools, collaborate across teams, and contribute to the launch of new products. A Bachelor's or Master's degree in a relevant field and proficiency in Excel and English are required for this innovative role focused on advancing health science.

Competenze

• Fluent in Italian and English.
• 1–2 years experience in commercial analysis, sales support or business analysis, ideally in pharma or FMCG.

Mansioni

• Support development of reporting tools in Excel to monitor KPIs.
• Assist in pricing list management and commercial terms with Sales.
• Prepare ad hoc analysis and dashboards for data-driven decisions.

Conoscenze

Analytical Skills

Collaboration

Data Management

Formazione

Bachelor’s or Master’s Degree in Economics, Statistics, Mathematics, or Management Engineering

Strumenti

Microsoft Excel

Google Workspace

MS Office

Descrizione del lavoro

At Dompé Farmaceutici, we are not just a pharmaceutical company—we are an innovation-driven organization with over 130 years of experience, committed to advancing science and improving human health.

The Customer Engagement specialist Supports the Customer Engagement Team in the day-to-day operational and analytical activities related to customer performance monitoring, reporting, and support to sales and product teams.

• Supports the development and update of periodic reporting tools in Excel to monitor commercial KPIs, pricing, customer trends and sales performance;
• Collaborates in customer segmentation and performance analysis to identify areas of growth or risk;
• Assists in managing and maintaining pricing lists and commercial terms in coordination with the Sales team;
• Contributes to the launch of new products and onboarding of new customers by supporting operational setup and data flows;
• Supports the analysis of promotional campaigns and evaluates their commercial impact;
• Ensures data accuracy and alignment by collaborating with cross-functional teams such as Sales, Trade & Go to Market, Marketing, Customer Service, and Controlling;

Prepares ad hoc analysis and dashboards to support data-driven decisions within the Customer Development function.

Bachelor’s or Master’s Degree in Economics, Statistics, Mathematics, or Management Engineering.

• Languages : Italian and English (fluent);
• Proficient in Microsoft Excel (pivot tables, advanced formulas, data management);
• Previous experience (1–2 years) in commercial analysis, sales support or business analysis roles, ideally in pharma or FMCG;

Familiarity with collaboration and productivity tools (Google Workspace, MS Office).