Customer Support Consultant - Italy

Axa Venture Partners; Livorno; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A prominent company is seeking a passionate Customer Support team member to assist clients in becoming experts with their digital shipping tool. The role involves addressing customer inquiries through multiple channels and working collaboratively in a hybrid model. Candidates should demonstrate strong problem-solving skills, fluency in Italian and English, and a commitment to delivering exceptional service.

Servizi

28 days of holiday annually

Free holiday around your birthday

4-week mini-sabbatical after 3 years

€2000 study budget per year

€500 WFH setup budget

Access to the Sendcloud gym

Health insurance discounts

Various other perks

Competenze

• Fluent in Italian and English, both written and spoken.
• Previous experience in Customer Support is advantageous.
• Knowledge of online products, e-commerce, or SaaS is a plus.

Mansioni

• Transform customers into digital experts by providing knowledgeable support.
• Assist with questions about shipments and software via calls, chats, and tickets.
• Support and advise B2B clients professionally.

Conoscenze

Customer Support

Communication

Problem Solving

Multitasking

Commercial Mindset

Strumenti

Zendesk

Descrizione del lavoro

This role is based in our HQ in Eindhoven. We offer a hybrid working model (2-3x per week).

About Sendcloud

At Sendcloud, we provide an all-in-one shipping solution that automates shipping processes for e-commerce businesses. With over 25,000 customers across Europe and expanding globally, our goal is to become the leading shipping platform worldwide. We foster a high-performance environment where achievements are recognized and rewarded. Join us in our mission to empower businesses with world-class shipping solutions.

What You Will Do

As a Customer Support team member, you will transform our customers into digital experts by providing knowledgeable support. Your role involves assisting customers with questions about shipments, software, and other related topics via our #1 shipping tool. You will support and advise our B2B clients professionally, propose improvements, and handle inquiries through webcare, inbound calls, chats, and tickets using Zendesk.

Who We Are Looking For

• Passionate about Customer Support : you listen well, enjoy helping, advising, and solving problems.
• Excellent communication skills in both written and spoken Italian and English are essential.
• Proactive, able to multitask, and possess a commercial mindset.
• Previous experience in Customer Support is advantageous.
• Knowledge of online products, e-commerce, or SaaS is a plus.
• Available full-time (40 hours / week), with a work schedule from 8 : 45 AM to around 5 : 30 PM, Monday to Friday.
• Eager to grow with Sendcloud within a vibrant, evolving, and international environment, recognized as a Great Place to Work.

What We Offer

• Competitive salary between €2500 and €2900 gross per month, depending on experience.
• 28 days of holiday annually, plus a free holiday around your birthday.
• After 3 years, a 4-week mini-sabbatical.
• Study budget of €2000 per year for courses, certifications, or seminars.
• Hybrid work options with a €500 WFH setup budget.
• Access to our Sendcloud gym, health insurance discounts, and various other perks.

Apply Now

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Perks of Working with Us

We support our team members in becoming their best selves by offering an attractive perks and benefits package both on and off the job.

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