Customer Support Agent (Italian & English Speaking)

Neo Group; Italia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading iGaming transformation company in Italy is seeking customer support professionals to engage with customers and resolve inquiries. You will handle complaints, ensure customer satisfaction, and drive process improvements. The ideal candidate has experience in customer support and excellent communication skills in English. Benefits include paid sick leave, birthday benefits, and opportunities for personal development.

Servizi

Fully paid birthday day off

100% salary during sick leave

Free online English courses

Complimentary Book Club sessions

Engaging virtual team-building activities

20 days annual leave

Competenze

• Previous experience in customer support or a similar role.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Mansioni

• Respond swiftly and accurately to inquiries via chat and email.
• Handle complaints with finesse, turning problems into positive outcomes.
• Communicate professionally and courteously to keep customers happy.

Conoscenze

Excellent communication skills in English

Problem-solving skills

Multitasking ability

Customer-focused mindset

Descrizione del lavoro

Overview

Join Neo Group, recruiting on behalf of our valued partner. Our partner is transforming the iGaming space and is seeking talented individuals to help redefine gaming on a global scale. This is a chance to contribute to an exciting and growing brand.

Responsibilities

• Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
• Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.
• Ensuring satisfaction: Communicate professionally and courteously to keep customers happy and satisfied.
• Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.
• Driving improvements: Spot opportunities for process enhancements and share insights with management.

Requirements

• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal in English.
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Benefits

• Join us on an exciting journey to shape and revolutionize a new brand in the market.
• Birthday benefits: fully paid day off, €100 to celebrate your day, and team wishes.
• Receive 100% of your salary during 14 days of sick leave per year.
• Free online English courses to enhance language skills.
• Complimentary Book Club sessions (Russian & English).
• Engaging virtual team-building activities.
• Annual Leave: 20 working days per year.

Ready to redefine the future of iGaming with us? Apply today and become part of something truly spectacular!