Customer Success Specialist

tangoo; Pescara; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Una società di servizi pubblicitari cerca un Customer Success Specialist per garantire la soddisfazione dei clienti e supportare la crescita internazionale. La posizione è focalizzata sul mercato italiano e richiede abilità relazionali e tecniche, con la gestione di account e campagne affiliazione.

Competenze

• Lingue: Italiano e inglese (livello B2 minimo).
• Esperienza: Dimostrata nel customer success o gestione account.

Mansioni

• Gestire il processo di onboarding per nuovi clienti.
• Costruire e mantenere relazioni solide con i contatti chiave.

Conoscenze

Problem-Solving

Comunicazione

Gestione della Relazione con i Clienti

Attenzione ai Dettagli

Adattabilità

Strumenti

CRM

Strumenti di gestione progetti

Descrizione del lavoro

Join to apply for the Customer Success Specialist role at tangoo .

We are looking for a motivated and results-driven Customer Success Specialist to join our team. This role is key to ensuring client satisfaction, primarily focusing on the Italian market, and supporting international growth.

Responsibilities

• Client Onboarding : Manage onboarding for new clients, ensuring a smooth transition. Develop and implement onboarding plans, including training and support materials.
• Client Relationship Management : Build and maintain strong relationships with key contacts, proactively identify needs, and address issues promptly.
• Account Management : Manage a portfolio of key accounts, monitor performance, and collaborate with internal teams for high-quality service.
• Affiliate Network Management : Oversee affiliate marketing campaigns to drive traffic and revenue.
• Cross-Functional Collaboration : Work with Sales, Marketing, Creative, and Delivery teams to ensure alignment and share best practices.

Qualifications and Skills

• Languages : Italian and English (minimum B2 level).
• Experience : Proven in customer success, account management, or related fields.
• Technical Skills : Proficiency in CRM and project management tools; ability to analyze marketing metrics; basic knowledge of programmatic advertising.
• Communication : Strong written and verbal skills, with an understanding of advertising communication.
• Problem-Solving : Effective issue resolution skills.
• Attention to Detail : High accuracy and precision.
• Adaptability : Ability to manage changing priorities in a fast-paced environment.
• Willingness to Travel : Available for frequent travel.

Additional Information

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Administrative, Legal, and Other
• Industry : Advertising Services

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Customer Specialist • Pescara, Abruzzo, Italia