Customer Success Specialist

Lexroom.ai; Milano; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A legal AI platform in Milan is seeking a Customer Success Specialist to provide support and engagement to clients. This role requires familiarity with sales tools, a proactive approach, and fluency in Italian and English. The ideal candidate will have a background in customer-facing roles. The position offers competitive pay in a hybrid work setting with various perks and growth opportunities.

Servizi

Hybrid Work

Health Insurance

Meal Vouchers

Performance Bonuses

Team Retreats & Off-sites

Competenze

• 0-1 year of experience in customer-facing roles (Customer Success, Sales, Operations, or similar).
• You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.

Mansioni

• Become an expert on Lexroom.ai and act as a trusted advisor for customers.
• Conduct regular check-ins and feedback sessions to monitor customer satisfaction.
• Act as the bridge between customers and internal teams, gathering insights to improve processes.

Conoscenze

Customer-facing experience

Familiarity with sales tools

Proactive problem-solving

Fluent in Italian and English

Formazione

Law degree (bonus)

Strumenti

HubSpot

Notion

Descrizione del lavoro

At Lexroom.ai, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe . Our mission is clear : make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.

Today, Lexroom is a trusted partner , shaping the future of legal AI with discipline and purpose.

Why Lexroom.ai?

• Shape the Future : Be part of the team that’s leading the AI revolution for legal professionals.
• Grow with Rockstars : Collaborate with industry-leading talents in an environment that values creativity, ambition, and growth.
• Make an Impact : Your work will directly influence how lawyers around the world practice law—more efficiently, effectively, and intelligently.

At Lexroom.ai, we don’t just promise career growth; we promise a journey of learning, impact, and purpose. Ready to change the world of law?

Your Key Responsibilities

• Become an expert onLexroom.aiand act as a trusted advisor for our customers , answering their request for support and proactively engaging with them to ensure satisfaction and usage of the product.
• Conduct regular check-ins and feedback sessions to monitor customer satisfaction, resolve issues, and identify opportunities for improvement.
• Act as the bridge between customers and internal teams , gathering insights to improve our processes, enhance the product, and drive customer retention.

What We’re Looking For

• You have 0-1 year of experience in customer-facing roles (Customer Success, Sales, Operations, or similar).
• You are familiar with sales and customer support tools (HubSpot, Notion, etc.).
• You have a proactive mindset , love solving problems, and enjoy working in a fast-growing startup environment.
• Bonus : You have a law degree (not mandatory but a plus).
• You are fluent in Italian and English .

What Sets Us Apart

An Elite Team of Rockstars .

At Lexroom.ai, you’ll work alongside top talent in tech and legal AI.

Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.

You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Unmatched Growth Opportunities .

We hire exceptional people to make a difference—and we give them space to lead.

Your work will shape the future of legal technology and set new standards for the field.

Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.

Competitive Pay

• Annual Salary Range : €25,000 - €35,000 OTE
• Equity Package : Align your growth with the company’s long-term success.

Perks That Make a Difference

• Hybrid Work : Flexibility to balance remote work with in-person collaboration at our Milan HQ .
• Health Insurance : Comprehensive coverage to ensure peace of mind.
• Meal Vouchers : Daily support to make your lunch breaks easier.
• Performance Bonuses : Rewards tied directly to measurable results.
• Team Retreats & Off-sites : Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom.ai, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.