Customer Success Manager Scalar - Italy

Buscojobs; Puglia; Remoto; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading global technology company is seeking a Customer Success Manager for North / West Italy. In this role, you will build strong customer relationships and drive satisfaction and retention. Ideal candidates have experience in customer-facing roles within the transport logistics industry and are fluent in both Italian and English. The position offers remote working options and competitive salary with additional benefits.

Servizi

Remote working opportunities

Competitive salary (fixed and variable components)

Company car with fuel card (for private use)

Ongoing training and extensive on-the-job coaching

Competenze

• 2–5 years' experience in a customer-facing role, preferably in Customer Success or Account Management.
• At least 2 years' experience in the transport logistics industry.
• Excellent communication skills in verbal and written form.

Mansioni

• Develop and maintain strong relationships with customers.
• Gather customer feedback and communicate insights to product team.
• Provide product demonstrations and presentations.
• Identify opportunities for upselling or cross-selling.

Conoscenze

Customer Success Management

Relationship Building

Communication

Time Management

Technical Knowledge

Collaborative Mindset

Fluent in Italian

Proficient in English

Descrizione del lavoro

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Customer Success Manager SCALAR - Italy

Country / Region : IT

Location :

Collegno, Turin, IT, 10093; Arco, TS, IT, 38062; Grugliasco, Turin, IT, 10095; Selvazzano Dentro, Padua, IT, 35030; Candiolo, Turin, IT, 10060; Gardone Val Trompia, BS, IT, 25063; Assago, Milan, IT, 20090

Job Description

We are seeking an enthusiastic Relationship Manager for North / West Italy to help our customers derive maximum value from our products and services by acting as a liaison between the customer and our organization. Your focus will be on building strong, long-term relationships, proactively engaging with customers to understand their needs and challenges, and fostering customer satisfaction, retention, and loyalty.

Responsibilities include:

• Develop and maintain strong relationships with customers, acting as the primary contact for an assigned group.
• Gather customer feedback and communicate insights to the product team for future enhancements.
• Provide product demonstrations and presentations as needed.
• Identify opportunities for upselling or cross-selling.
• Assist with onboarding new customers and help them get started with our products or services.
• Provide training and educational resources to optimize product use.
• Collaborate with sales, support, and product teams to ensure a seamless customer experience.

Your Profile

• 2–5 years' experience in a customer-facing role, preferably in Customer Success or Account Management.
• At least 2 years' experience in the transport logistics industry.
• Background in vehicle telematics or SaaS solutions.
• Excellent communication skills in verbal and written form.
• Strong time management and prioritization skills.
• Basic technical knowledge of software and hardware.
• Collaborative mindset and commitment to customer satisfaction.
• Native Italian speaker, proficient in English; additional languages are a plus.

What to Expect

Join a vibrant culture that values openness and transparency. Our team is passionate about their work and believes that our success is rooted in team spirit and joy in daily tasks.

We offer attractive benefits, including:

• Remote working opportunities
• Competitive salary (fixed and variable components)
• Company car with fuel card (for private use)
• Ongoing training and extensive on-the-job coaching

Become part of ZF’s SCALAR team as our Customer Success Manager for Italy. Apply now!

About SCALAR

SCALAR is ZF’s pioneering orchestration platform that uses real-time data and predictive analysis to streamline operations, directing vehicles efficiently. Our SaaS solutions enhance fleet efficiency and contribute to safer, less congested roads. We foster a diverse, inclusive, and remote-first work environment, encouraging innovation and collaboration across our global teams.

Contact

• 49 7541 77 963555

Our Commitment to Diversity, Equity, and Inclusion (DEI)

At ZF, we strive to build an inclusive culture where diversity is valued. We actively work to remove barriers, enabling our employees to reach their full potential, shaping the future of mobility together.