Customer Success Manager SCALAR - Italy

ZF Friedrichshafen AG; Parma; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading automotive technology company is seeking a Customer Success Manager for North / West Italy. The role involves fostering strong customer relationships and enhancing satisfaction. Ideal candidates have 2-5 years in customer-facing roles, preferably in transport logistics. This position offers remote work opportunities and competitive compensation including a company car.

Servizi

Remote working opportunities

Competitive compensation

Company car with fuel card

Ongoing training

Competenze

• 2–5 years' experience in a customer-facing role.
• At least 2 years' experience in the transport logistics industry.
• Excellent communication skills in verbal and written form.
• Native Italian speaker, proficient in English.

Mansioni

• Develop and maintain strong relationships with customers.
• Gather customer feedback for product enhancements.
• Provide product demonstrations as needed.
• Identify opportunities to upsell or cross-sell products.
• Assist new customers with onboarding.

Conoscenze

Customer Success experience

Communication skills

Time management

Technical knowledge

Collaborative mindset

Descrizione del lavoro

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Customer Success Manager SCALAR - Italy

Country / Region : IT

Location :

Collegno, Turin, IT, 10093; Arco, TS, IT, 38062; Grugliasco, Turin, IT, 10095; Selvazzano Dentro, Padua, IT, 35030; Candiolo, Turin, IT, 10060; Gardone Val Trompia, BS, IT, 25063; Assago, Milan, IT, 20090

Job Description

We are seeking an enthusiastic Relationship Manager for North / West Italy to help our customers maximize value from our products and services by acting as a liaison between the customer and our organization. Your focus will be on building strong, long-term relationships, proactively engaging with customers to understand their needs and challenges. Your goal is to foster customer satisfaction, retention, and loyalty by helping customers achieve their objectives.

What you can look forward to as Customer Success Manager SCALAR - Italy :

• Develop and maintain strong relationships with customers, serving as the primary contact for an assigned group.
• Gather customer feedback and communicate insights to the product team for future enhancements.
• Provide product demonstrations and presentations as needed.
• Identify opportunities to upsell or cross-sell additional products or services.
• Assist new customers with onboarding and familiarize them with our products.
• Provide training and educational resources to optimize customer use.
• Collaborate with sales, support, and product teams for a seamless customer experience.

Your Profile as Customer Success Manager SCALAR - Italy :

• 2–5 years' experience in a customer-facing role, ideally in Customer Success or Account Management.
• At least 2 years' experience in the transport logistics industry.
• Background in vehicle telematics or similar SaaS solutions.
• Excellent communication skills in verbal and written form.
• Strong time management and prioritization skills.
• Basic technical knowledge of software and hardware.
• Collaborative mindset for interdepartmental interaction.
• Strong commitment to customer satisfaction.
• Native Italian speaker, proficient in English; additional languages are a plus.

What you can expect :

Join a vibrant culture that values openness and transparency. Our team is passionate about their work and believes that our success depends on team spirit and the joy we bring daily.

We offer attractive benefits, including:

• Remote working opportunities
• Competitive compensation (fixed and variable)
• A company car with a fuel card (for private use)
• Ongoing training and extensive on-the-job coaching

Become part of ZF’s SCALAR team as our Customer Success Manager for Italy. Apply now!

About SCALAR

SCALAR is ZF’s pioneering orchestration platform that uses real-time data and predictive analysis to streamline operations and direct vehicles efficiently. Our SaaS solutions enhance fleet efficiency and contribute to safer, less congested roads. We foster a diverse, inclusive, and remote-first culture, encouraging innovation and collaboration across our global teams.

Contact

• Phone: [phone]

At ZF, we are committed to Diversity, Equity, and Inclusion (DEI). We strive to create an inclusive culture where all employees can reach their full potential, removing barriers and embedding these values into our operations and products.