Customer Success Manager - Philips Electrocardiagram Portfolio

Philips; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A health technology company is seeking a Customer Success Manager for the ECG Portfolio. You will ensure healthcare partners in Southern Europe realize the value of our solutions. Key responsibilities include leading deployments, managing customer relationships, and collaborating regionally. Requires 5+ years of experience, fluency in English and Italian, and a customer-centric mindset. This is a full-time position based in Italy, with travel involved.

Competenze

• At least 5 years of experience in customer success, project management, or healthcare technology deployment.
• Proven experience managing complex B2B healthcare or clinical software deployments.
• Fluency in English and Italian; proficiency in French and Spanish is a strong plus.

Mansioni

• Lead onboarding and deployment of Philips ECG solutions across hospitals.
• Build long-term relationships focusing on customer satisfaction.
• Collaborate with Sales and Marketing for upsell opportunities.

Conoscenze

Project Management

Customer Success

Healthcare Technology

Stakeholder Management

Cross-functional Collaboration

Formazione

Bachelor's degree in business or related field

Master's degree preferred

Descrizione del lavoro

Job Title

Customer Success Manager - Philips Electrocardiogram Portfolio

Job Description

Customer Success Manager

At Philips, we are passionate about improving lives through meaningful innovation. As a Customer Success Manager (CSM) for our ECG (Electrocardiogram) Portfolio, you will play a critical role in ensuring our healthcare partners across Southern Europe realize the full value of our solutions. You will manage end-to-end customer implementations, drive customer adoption, and execute strategic retention plans with a focus on Italy, France, and Spain. While Spain has a strong market share with Philips ECG, there is a strategic need to accelerate growth in Italy and France, which will be your primary focus. If you are interested in highly innovative medical products and AI-powered software, this is the right role for you!

This role is ideal for a proactive, multilingual professional with strong project management skills, a customer-centric mindset, and a passion for digital health technologies. You should have high energy and enjoy being part of a diverse, international team with a good sense of humor. Fluency in Italian and proficiency in English are required; knowledge of French or Spanish is a plus.

Your role includes:

1. Customer Implementation & Project Management: Lead onboarding and deployment of Philips ECG solutions from kick-off to go-live across hospitals and healthcare facilities. Coordinate cross-functional teams to ensure timely, high-quality implementation. Manage project plans, risks, milestones, and stakeholder communications. Collaborate with departments like Hospital, Patient Monitoring, and Enterprise Informatics. KPIs: implementation time, customer and partner satisfaction.
2. Customer Success & Retention: Build long-term relationships with key stakeholders, focusing on pay-per-use models like SaaS. Monitor usage metrics, satisfaction, and clinical outcomes to realize value. Represent the voice of the customer within Philips to drive product and process improvements. KPIs: churn rate, account growth.
3. Regional Collaboration & Strategy: Act as a regional expert and liaison for success initiatives in Italy, France, and Spain. Collaborate with Sales and Marketing to identify upsell opportunities and represent Philips at regional events.

You are a great fit if you have:

• Bachelor's or Master's degree in business or related field (Master's preferred)
• At least 5 years of experience in customer success, project management, or healthcare technology deployment
• Proven experience managing complex B2B healthcare or clinical software deployments
• Strong understanding of hospital workflows, cardiology, or ECG monitoring (highly desirable)
• Fluency in English and Italian; proficiency in French and Spanish is a strong plus
• PMP or similar certification is a plus
• Willingness to travel up to 40% within the region

How we work together

We believe that we are better together than apart. Field roles are most effectively performed outside of main facilities, at customer or supplier locations.

About Philips

We are a health technology company committed to accessible, quality healthcare for all. Join us to do meaningful work that impacts lives.

• Learn more about our business
• Discover our history
• Learn about our purpose

If you're interested and meet most of the criteria, we encourage you to apply. You might be the right fit for this or other opportunities at Philips. Learn more about our culture of impact and care.

LI-EU

Required Experience: Manager

Key Skills:

Project Management, Program Management, Portfolio Management, Clinical Software Deployment, Customer Success, Healthcare Technology, Stakeholder Management, Cross-functional Collaboration

Employment Type: Full-Time

Vacancy: 1