Customer Success Manager (m / f / d) - Fluent French required

Eturnity AG; Salerno; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Eturnity AG is looking for a Customer Success Manager to facilitate customer onboarding and success within the renewable energy sector. The role involves communication with clients and product managers, ensuring customer satisfaction, and contributing to the energy transition. Applicants should have experience in a B2B SaaS environment, with strong relationship-building skills and fluency in French and English.

Servizi

Flexibility to organize working hours

Work from home office within Switzerland or the EU

Opportunity for social meetups

International and innovative team

Competenze

• Proven experience in a B2B SaaS environment - ideally in customer success or onboarding.
• Familiarity with digital tools and customer journey automation.
• Fluency in French and English mandatory; Italian is a plus.

Mansioni

• Onboard new customers for quick success with Eturnity solutions.
• Maintain regular customer contact to support and ensure satisfaction.
• Lead complex customization projects for clients.

Conoscenze

Communication

Relationship-building

Proactive mindset

Customer journey automation

Formazione

Completed vocational training or university degree

Descrizione del lavoro

Welcome to Eturnity AG, an innovation leader in the field of renewable energy. Our commitment to developing advanced software solutions in the solar and heating market drives us to actively shape the future of the energy industry. At Eturnity, we embrace teamwork, creativity, and the passion of each individual to create sustainable and efficient energy solutions for tomorrow.

Working at Eturnity means being part of the energy transition!

Your responsibilities as a Customer Success Manager (m / f / d)

• Onboarding : Ensure that new customers have the smoothest possible start with the Eturnity solution and quickly achieve their goals
• Success Management : Maintain regular contact with our customers and provide flexible support with their questions and challenges. Your goal : satisfied customers who grow with the Eturnity solution and explore new business areas (e-mobility, heat pumps, photovoltaic systems)
• Ownership : Take the lead on complex customization and development projects for our clients
• Liaison : Act as the interface between customers, product management, and development
• Innovation : Use your insights and customer feedback to help drive the development of smart new features

What you can expect from us

• Flat hierarchy : Your ideas matter - short decision paths, plenty of room for input
• Passion : Be part of an international and innovative team
• Development : We support you on your journey to achieve your professional goals
• Flexibility : Organize your working hours flexibly according to your needs
• Freedom : Work from your home office within Switzerland or the EU, and spend up to 2 months per year working from anywhere in Europe
• Social Meetup : Based in Switzerland? Our offices in St. Gallen or Chur are always open to you
• Fun : Join us for our Team Days at our office in St. Gallen
• Purpose : Contribute to accelerating the energy transition through your work

What you bring as the ideal candidate

• A completed vocational training or university degree in a relevant field
• Proven experience in a (B2B) SaaS environment - ideally in customer success, onboarding, or account management
• Familiarity with digital tools and customer journey automation
• Technical interest or background in renewable energy (PV, heating systems, etc.) is a plus – but not a must
• Excellent communication and relationship-building skills
• A proactive mindset, ability to work independently and prioritize smartly
• Fluency in French and English is mandatory; fluency in Italian is a plus

Do you want to be part of our team?

We look forward to receiving your CV in English.

As our employer branding page is currently under construction, we’ll be happy to give you more insight into what it’s like to work with us during our first conversation. For questions, you can contact : (please do not send applications to this email address).

In the meantime, feel free to visit our homepage : Home - Eturnity AG

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Customer Manager • salerno, Italia